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    Got Her Cables Crossed

    , | New York, NY, USA | Bizarre, Movies & TV, Theme Of The Month

    (I am an assistant manager in the box office of an exhibition space in Times Square. This exhibition space has many investors. One is a popular cable television network from which the space took its name. A relatively normal-looking customer approaches my window.)

    Me: “Hello! How can I help you?”

    (The customer pauses, looking nervous.)

    Me: “Did you have any questions about the exhibit?”

    Customer: “Um, yes.”

    Me: “Okay… go ahead.”

    Customer: “YES! I was wondering why you took away my [aforementioned cable network] channel. I can’t understand why you would do that. My children and I really enjoyed learning about the things that we saw. It was good!”

    Me: “Ah, I see. Well, even though [cable network] is our namesake, we’re not at all affiliated with their programming. I’m sorry. I would recommend calling your cable provider to see if there were any changes in your service.”

    Customer: “No, but yes, but NO. I can’t understand why you would do this! Because you see it’s my CHILDREN. It was something that we enjoyed TOGETHER.”

    Me: “Yeah. I hear ya. Unfortunately, that’s not us. We’re a museum space.”

    Customer: “Is this because of Oprah?”

    Me: “So, I… what?”

    Customer: “OPRAH. I know she was changing some things around.”

    Me: “Uh…”

    Customer: “I can’t believe you took this away from my children just because Oprah told you to.”

    Me: “Ma’am, I can assure you that we have nothing whatsoever to do with Oprah.”

    Customer: *turning to leave* “I just can’t believe Oprah would do this to her black brothers and sisters. They were LEARNING.”

    Me: “Um, right. You have a great night.”

    Customer: *turning and yelling from across the lobby* “So this wasn’t the place?”

    Me: “This was not the place.”

    A Price For The Devil To Pay, Part 2

    | CT, USA | At The Checkout, Bizarre, Money, Religion, Theme Of The Month

    (I work at a store as the main cashier.)

    Me: “Okay, your total comes to $6.66. Wow, you’re one unlucky person.”

    Customer: “$6.66!? I REFUSE TO PAY! YOU’RE A DEVIL! YOU PUT A CURSE ON ME. HOW DARE YOU DO THAT TO ME!” *storms out of the store yelling prayers*

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    Mad As A Hater

    | Spearfish, SD, USA | At The Checkout, Bizarre, Theme Of The Month

    (I’m working at a big box store as a cashier. There are two cashiers up front. I’m at register #2 and a coworker is at #4, so there is a register in between us. A customer walks up to register #3. My supervisor tells the lady she can either go to register #2 or register #4.)

    Customer: “I hate Obama! I just want you all to know that.”

    (The customer huffs and goes to my register.)

    Me: “Hi there! Do you have a rewards card?”

    Customer: “I don’t trust credit cards. I pay only in cash.”

    Me: “Well, it’s not a credit ca—”

    Customer: “I don’t trust companies! Don’t you worry about me. I will just pay cash.”

    Me: “Alright…”

    (I proceed to ring up her items.)

    Customer: “You know you can only get boy tank tops?! I don’t wear bras! I never have, only when I was breastfeeding.”

    Me: “Yeah. Unfortunately for women you have to buy separate tank tops.”

    Customer: “I’ve never liked girls. I only had boys.”

    Me: “Ah, okay. Today your total is [total].”

    Customer: “And you know what? I hate Martha Stewart. She is a royal b****!”

    (All I can do is laugh awkwardly and give the customer her change and receipt.)

    Me: “Well, have a nice day.”

    Customer: “And those Kardashian girls. They are so FAKE!”

    (The customer crumples up her receipt and throws it at me. She storms away. The other cashier and my supervisor just stare at me. We are all stunned.)

    Me: “Did that really just happen?”

    Handled The Change Well

    | Anchorage, AK, USA | At The Checkout, Bizarre, Money, Movies & TV, Theme Of The Month

    (I work at a local theater in the box office. I pride myself on quick service and being polite. I see some guys watching the line and specifically picking me to get their tickets.)

    Customer #1: “Hi! Can I get two tickets to see [Movie] please?”

    Me: “Certainly!”

    (I ring in their movie choices and show their total, reading it off to them.)

    Customer #1: “Perfect! Here.”

    (Customer #1 then hands me a roll of electrical tape. I look at him and then unroll it and realize that he has taped exact change for two tickets in quarters, dimes, and nickels. Flabbergasted, I give him a look to see if he’s attempting to play me.)

    Me: “Sir, I don’t mean to be rude, but do you realize the amount of work this requires for me?”

    Customer #2: “But you have to accept it, right? Can’t you just count it out? I mean, it’s exactly how much our tickets are.”

    Me: “Yes, sir. I can count it up. But in order to process this order and put it in my till, I’ll need to take each coin off the strip of tape, count them, and then put them in the till.”

    Customer #1: “But… then we’ll be late for the movie!”

    (I’m still not convinced that they aren’t attempting to play me. I count out almost 20 dollars of exact change, putting it into stacks on the counter. Then I do a quick count to make sure I didn’t miss any coins.)

    Me: “Alright, sir. Everything seems to be in order. Here are your tickets.”

    Customer #2: “I’d like to file a complaint with your manager! That was one of the longest transactions I’ve ever experienced at this theater.”

    (A manager actually works the box at all times. My manager has seen my dilemma and had given me a sympathetic shrug as I counted, and apparently has heard the customer complain.)

    Manager: “I’d like you to have a look at this sign.”

    (My manager points to the sign behind the counter that informs customers of our right to refuse service.)

    Manager: “At any point [My Name] could’ve chosen not to admit you into this theater. I think that he didn’t makes up for the fact that you are going to miss the first few previews from your movie.”

    (Customer #2 glares at me. Suddenly, Customer #1, who has been silent since handing me his quarters, grabs his friend by the ear and drags him into the theater before Customer #2 can speak again.)

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