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    Difficult Drive-Through



    Getting Into Double-Double Trouble

    | Brampton, ON, Canada | Bad Behavior, Canada, Food & Drink, Top

    (I witness a medium-sized customer, wearing a business suit, ordering coffee.)

    Customer: “I thought I told you to make a double-double with milk, not this swill with cream!”

    Cashier: “I’m sorry, sir. I’ll remake it for you.”

    Customer: “D*** f****** right you will. Morons like you shouldn’t even have a job.”

    Me: “Hey! The lady made a mistake and she’s remaking it for you. Calm the h*** down.”

    Customer: “Screw you buddy. She didn’t make it right—”

    Me: “That doesn’t give you the right to be a complete a**. Shut up and take your drink.”

    Customer: “And just what are you going to do about it?”

    (I fully stand up. I am a heavy-set, 6’2″ guy. I grab him by the tie and yank him to towards me. I speak very calmly.)

    Me: “I just lost my job. I’m in a bad mood. I want my tea so I can read in peace and try to cheer myself up. If you want to really know what I can do, keep talking. I’ll fold you into a pretzel.”

    (The customer turns deathly white. He reels around and runs out the door. I make my way up to the register.)

    Me: “Steeped tea. Double-double with milk. Double cupped please.”

    Cashier: “No problem.”

    (A customer in line behind me speaks up.)

    Customer #2: “I’ll have the same, and I’ll pay for both.”

    Me: “You don’t need to do that, sir.”

    Customer #2: “You defended that woman, even after dealing with some pretty horrible news. Don’t worry about it.”

    Me: “Well… if you insist.”

    (Customer #2 pays for my tea and sits down with me, asking about what I did for a living. Turns out, his store is looking for a new computer-tech, and he offers me the job right there. Lesson learned? Don’t underestimate the power of sticking up for people.)

    Planning To Walk A Mile In Another Man’s Shoes

    | FL, USA | At The Checkout, Criminal/Illegal, Liars & Scammers, Theme Of The Month

    (I’m a cashier at a sports store. A customer comes up with just a few items, one being a small shoebox. I open the box and there are two dirty old kid’s shoes inside.)

    Customer: “Oh, my son has them on; he’s somewhere else in the store.”

    Me: “I just need to see the shoes before I ring them up, and make sure they are right.”

    Customer: “Oh, uh…”

    (He calls his son—who is standing ducked behind the candy aisle—over.)

    Customer: “Here!”

    (He cheerfully points at his son.)

    Me: “I have to see them up-close.”

    (He picks his son up and holds his feet out.)

    Customer: “See?”

    Me: “Can I get one of those?”

    Customer: “Sure?”

    (He’s not smiling as much now, and pops one of the shoes off.I check the shoe. It’s the same brand, same size, but different style number.)

    Me: “Oh, you’ve got the wrong shoe. Are these the ones you want? I can call for the right box.”

    (He puts on a big show of arm movements and smacking his forehead.)

    Customer: “Aww buddy! We got the wrong shoes! We got the wrong shoes, buddy. We’ll be right back.”

    (He takes back the box. I wait for a while, holding his other items. I call the shoe department to tell them about the man, and find out the box was for a much cheaper pair of kid’s shoes. I let my manager know, and she heads off after him. When the man returns, I am alone.)

    Customer: “Here we go!”

    (I check the box: same brand and style number. I nod, smile, and ring them up. My manager walks up, not smiling at all, and holds out another box.)

    Manager: “You wanted this too, right?”

    (He looks rather wide-eyed and quiet. He suddenly smiles and takes the box, nodding.)

    Customer: “Yeah, right! I lost this, thank you! I was going to ask for it. Haha.”

    (I ring up the box and the man leaves with his son. My manager says she followed my tip and found him putting on some adult shoes himself, determined to get a free pair. She just brought up the box for the shoes he was going to steal.)

    A Cold Case Of Hot Food

    | Australia | Food & Drink, Money

    (I work in a theme park eatery. We don’t sell drinks with the meals, as you buy them separately. For the meals the drinks are $3, $6 or $9, if not, they’re $4, $10 and $14.)

    Me: “Hi there, how can I help you today?”

    Customer: “Can I please get a coke?”

    Me: “What size would you like?”

    Customer: “I’ll get the large.”

    Me: “Sure, no worries. That’s $13.99 for that, thanks.”

    Customer: “Excuse me! I just wanted one drink, not two!”

    Me: “Yes, sir, I understand. However, those prices we have up there are only for the meals.”

    Customer: “That’s false advertising!”

    Me: “I understand your frustration. If you look at the sign, it says down the bottom in bold letters that the prices are higher if you only buy the drink.”

    Customer: “I don’t give two s****! Get me your manager.”

    Me: “Sorry, sir, but the manager is in a meeting right now. If you want it cheaper you can buy a meal with it.”

    Customer: “Fine! Get me a [meal] with that large coke!”

    Me: “Of course, sir. Is there anything else I can get for you?”

    Customer: “Yeah, you can make sure it’s the best burger I’ve ever f***** tasted, or I’m coming back and throwing it in your face.”

    Me: “I assure you, sir, they are delicious.”

    (I get the man his meal and drink. About 10 minutes later he comes back, and asks for a free refill.)

    Customer: “Erm… that was quite a nice burger, and I’m sorry for getting mad.”

    Me: “That’s okay, sir. I hope you enjoy the rest of your day.”

    Do Not Acid Test God

    | East Lansing, MI, USA | Bad Behavior, Criminal/Illegal, Health & Body, Theme Of The Month

    (I work at a 24-hour convenience store on a college campus I attend. A man in his twenties comes in at about 4AM. He’s the only one in the store except me, and one of my co-workers.)

    Me: “Hi there! How’re you today?”

    Customer: “Not bad.”

    (He walks over to one of the three aisles in the store before starting to strip down naked. I’m taken aback, and immediately start to call the police, while my coworker attempts to talk the man down.)

    Coworker: “Hey, dude, what are you doing? Put your clothes on!”

    Customer: “It’s a glorious day! A righteous day!”

    (The man, now fully nude, begins to touch his body to the disgust of both of us. He starts rubbing his front up against the ice-cold freezer door.)

    Me: “Sir, I’ve called the police. They’ll be here soon; please put your clothes on.”

    (The customer mumbles incoherently as he rests up against the door, touching himself very inappropriately. My coworker manages to talk him into getting into his underwear, as the cops arrive and arrest him.)

    Cop #1: “What’s your name, son?”

    Customer: “I AM GOD!”

    Cop #1: “Yeah, okay, son. Let’s go.”

    (The cops lead him out into the freezing air in only his underwear. Later in the day, they come back to explain why he did it.)

    Cop #1: “Apparently, he was on four hits of acid, and had just left a house party on campus!”

    (The customer came in the next day demanding that we return his iPhone that ‘we clearly stole’. We threw him out of the store.)