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    Being Nice Is Good For Your Health (Insurance)

    | Tampa, FL, USA | Health & Body, Money, Top

    (My insurance company is supposed to cover one physical per calendar year. However, I am surprised to receive a bill from my doctor’s office. With it is a letter from the insurance company stating that they will not cover because I’ve had two physicals in one year. Since I know this is not true, I decide to call.)

    Customer Service Rep: “Hello, this is [name]; how can I help you?”

    Me: “I’m calling to dispute a denied claim. My name is [name] and my birth date is [birthday].”

    Customer Service Rep: “Okay, I’m looking at your information now. Looks like you were denied coverage because you had two physicals in one year, and we only cover one per year.”

    Me: “Yes, I know that. But I didn’t have two in one year. I’m looking at my records and the appointments were a year and a day apart.”

    Customer Service Rep: “Hmm. Let me look at that again. Okay, according to what your doctor sent us, your most recent appointment was December 6th, and last year’s was December 5th. Oh, that is over a year. I’m so sorry!”

    Me: “No worries. So what happened?”

    Customer Service Rep: “Looks like someone on our end entered this year’s appointment as December 4th, which caused the system to reject the claim. I will fix that and re-submit it for you. I am so sorry!”

    Me: “Hey, it’s all right.”

    Customer Service Rep: “I wish I knew who did that! I’m really sorry, it wasn’t me…”

    Me: “I’m not blaming you. I used to work in retail, so I know how it feels to get yelled at by a customer for something that’s out of your control.”

    Customer Service Rep: “Oh! You understand!”

    Me: “The stories I could tell… so do I need to call my doctor or anything?”

    Customer Service Rep: “Nope. I just resubmitted it with the correct dates. There shouldn’t be any more issues. Thank you for being so nice!”

    She Nose What You’re Planning

    | UK | Awesome Customers, Family & Kids, Liars & Scammers, Theme Of The Month, Top

    (I am supervising the changing rooms. A woman calls out from a locked cubicle.)

    Woman: “Excuse me! My daughter’s having a nosebleed in here; could you get me a tissue?”

    Me: “I don’t have one on me, I’m afraid. Wait a moment; I’ll see if my colleague can bring you one.”

    (I call out and wave to my colleague, but she’s busy and doesn’t see me.)

    Woman: “Excuse me! I need one now! It’s your job to help me, so do your job and go get me a tissue!”

    Me: “I’m not allowed to leave the changing rooms unattended. I’m trying to get one for you; just one moment…”

    Woman: “That’s not good enough! I need one now! Do your job!”

    (An older lady in another cubicle starts speaking loudly.)

    Older Lady: “It’s not her job to look after your daughter. She clearly doesn’t have any tissue, so just go to the toilets yourself. She obviously can’t leave the room while there are people in here; for all she knows, you could be a shoplifter who’s just trying to distract her!”

    (A few seconds later, the angry woman emerges from her cubicle. She throws all the clothes she was trying on at me, then storms out of the shop with her suspiciously blood-free daughter. I thank the older lady when she comes out, and congratulate her on being so worldly-wise!)

    Save It On A Flesh Drive

    | WA, USA | Books & Reading, Language & Words, Technology

    (Our library offers several touch-screen computers that customers can use to check out items themselves. The customer is a friendly regular, but a little shy because English is not her first language.)

    Customer: “Why does this machine require flesh?”

    Me: “W-what?”

    Customer: “This machine. I am touching it, but it does not work. Is because…?”

    (She shows that she is wearing gloves.)

    Me: “Oh! I’m sorry; yes I suppose the screens don’t work if you have gloves on. I had never really thought about that.”

    Customer: “Ah. Okay, sorry to be bother.”

    Me: “No, no! That is the best thing I’ve heard all week.”

    (Now whenever the computers have problems, the staff joke that they ‘require flesh’ to function, and someone must be sacrificed to appease them.)

    Prescription Affliction

    | New York, NY, USA | Bad Behavior, Criminal/Illegal, Health & Body, Liars & Scammers, Theme Of The Month

    (I am a pharmacy technician. The pharmacist receives a call.)

    Caller: “This is Lisa; I am calling from Dr. [name]‘s office. I need to call in a prescription for a patient.”

    Pharmacist: “Sure, what is the patient’s name?”

    Caller: “It is [name].”

    Pharmacist: “And the prescription?”

    Caller: “It’s [narcotic], 90 pills, three times a day.”

    Pharmacist: “Okay, thanks.”

    (The pharmacist hangs up and turns to me, frowning.)

    Pharmacist: “Do you know anything about this?”

    Me: “What? No, why?”

    (The pharmacist shows me the called-in prescription.)

    Me: “Oh! Lisa was fired months ago. You had better call the police.”

    (When Lisa comes in to pick up the narcotic prescription for her boyfriend, the police are there to arrest her. The Doctor she used to work for is my father; she was trying to use his license number to get pills from a dozen nearby pharmacies.)

    Needs To Chill Out

    | Auckland, New Zealand | Bizarre, Crazy Requests, Technology

    (Our company takes calls from all over the world from customers wanting help with household appliance queries.)

    Me: “Welcome to the customer care centre. How may I help today?”

    (An American customer starts screaming.)

    Customer: “STOP WATCHING ME! BIG BROTHER IS INSIDE MY FRIDGE!”

    Me: “Why do you think that, ma’am?”

    Customer: “There’s this little blinking light and manic beeping coming from inside my fridge! Listen!”

    (I hear a clunking noise, and the customer’s voice gets very faint. A few moments pass; the customer puts the phone to her ear again.)

    Customer: “Did you hear that? I know someone is spying on me!!”

    Me: “What just happened, ma’am?”

    Customer: “I put ya’ll in the fridge so you could hear the noise, and see who’s spying on me!”

    Me: “Well, apart from being a little chilly I didn’t hear anything. How often does the beeping occur?”

    Customer: “When I have the door open! I can see the blinking light and the beeping is driving me nuts!”

    Me: “Ma’am? The fridge does this to alert you to the fact that the door has been open for too long. It is so the food is kept fresh. I promise you, there is no one watching you.”

    Customer: “Yes! There is someone! What are you going to do about it?”

    Me: “May I ask how much you purchased your fridge for?”

    Customer: “Around $1500. Why?”

    Me: “Ma’am, you don’t need to worry. There is no one inside your fridge watching you. We only supply the ones with robots inside for the military, and those fridges would set you back $5000! I promise you that if you shut your fridge door firmly when it starts to beep, you won’t have any more trouble.”

    (The customer breathes a sigh of relief.)

    Customer: “Whew! I thought I was going nuts! Thanks hon!”

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