Not Always Right on Facebook Not Always Right on Twitter Not Always Right Unfiltered on Tumblr
Featured Story:
  • Cause For Pregnant Pause, Part 6
    (2,728 thumbs up)
  • April Themed Story Giveaway: Creepy Customers!
    Submit your story today!

    Archive for 2013

    Jump to page:

    Even A Ninja Has To Work

    | Manhattan, NY, USA | At The Checkout, Bad Behavior, Family & Kids, Top

    (I’m waiting in line. The customer in front of me has two unruly boys.)

    Boy #1: *to his brother* “Is this for us?”

    Boy #2: “I think so!”

    (They proceed to stuff candy from the shelves into their pockets.)

    Cashier: “I’m sorry; you need to pay for those.”

    Boy #1: “Poop!”

    Boy #2: “Don’t say that. It’s a dirty word.”

    (They empty their pockets.)

    Boy #1: “What if I just take one?”

    Cashier: “You still have to pay for it.”

    Boy #1: “Poop!”

    (He pulls an orange from his mother’s shopping cart. He throws it at the cashier, who catches it without looking up.)

    Boy #2: “How did you do that?!”

    Cashier: “Oh, all the staff here are ninjas.”

    (Panicked, the boys take a few more pieces of candy out of their pockets. As he starts ringing me up, I hear him muttering to himself.)

    Cashier: “Don’t play baseball, they tell me; it’s a waste of time. Just get a job, they say! That’ll teach you what’s important.”

    Customer Service Is Its Own Reward

    | TX, USA | Family & Kids, Technology, Top

    (I have been talking to a father and son for roughly an hour about many different headsets, so that they can weigh all the pros and cons and decide on the best pair for them.)

    Father: “Okay, we’ll take two of the [headsets].”

    Me: “I’m sorry, sir, but we actually don’t have those in stock. We sold our last one today. I can check to see if somewhere nearby does if you’d like?”

    Father: “Oh yes, absolutely!”

    (I check in the system, and let him know the nearest store that has two of the headsets he wants.)

    Father: “Thank you so much. Do I mention your name when I get there?”

    Me: “No, sir, just ask for the headsets. They’ll pull them right out for you.”

    Father: “But don’t you get credit somehow? You told me everything, and I’m not even buying from you.”

    Me: “No, sir, we don’t. I really appreciate that you notice this, but I’m very happy to have directed you to a product you enjoy. It really makes my day just for you to want us to be credited with the sale.”

    (The son pulls the father to the side and begins talking, then the two exit the store after waving and expressing their thanks. Around two hours later, I notice them come back in the store.)

    Me: “Welcome back! Did something happen?”

    Father: “Oh no. We got everything just fine. They had just what we wanted, but we felt so bad that you don’t get anything out of the deal, so we got this for you.”

    (The son hands me a gift card.)

    Me: “Wow, thank you! I can’t believe you did this. This is so nice!”

    Son: “It’s not fair that you helped us, and we didn’t help you. I had extra allowance money.”

    (I shake the father’s hand and give the son a big hug. I have the biggest smile on my face, and I praise them for being such wonderful people. It’s gestures like these that make me so happy to provide customer service where it’s needed.)

    O Dear

    | Anchorage, AK, USA | At The Checkout, Technology

    (I’m working at the self-checkout area. I watch over the customers, and help them if they seem lost. One customer has a bunch of green onions, and is looking for them in the ‘No Barcode’ area, under ‘G’. This is a common mistake, so I go to help.)

    Me: “‘O’, ma’am.”

    Customer: “Oh, what?”

    Me: “No, ‘O’. It’s under ‘O’.”

    Customer: “It’s under oh what? What’s it under?”

    Me: “‘O’.”

    Customer: “Oh, what? What’s it under?”

    (I walk over to her and tap the ‘O’ button.)

    Me: “No, it’s under ‘O’. ‘O’ for onion.”

    Customer: “Oh. Oh, ‘O’!”

    Me: “Yeah, ‘O’.”

    Customer: “Oh, okay!”

    Acting Like A Print-cess

    | USA | Bad Behavior, Technology, Themed Giveaway

    (A customer comes in pulling a suitcase on wheels.)

    Customer: “My daughter told me that if I bring in my old computer and my printer, I can trade my computer for an iPad, and you’ll set it up with my printer.”

    Me: “Well, we don’t do trade-ins here, but I can show you how to get the paperwork started online.”

    Customer: “No, no, no, never mind. Just let me buy the iPad, and set up this f****** printer.”

    Me: “Alright, so, just to let you know, we don’t sell this printer here. None of us are going to be trained on it, but I’ll be happy to take a look, and see if we can get it up and running for you.”

    Customer: “No! F*** that, I have lost my patience! I am a member of Mensa! Get me someone intelligent to talk to!”

    Me: “I can get you someone else, but I can tell you, no one else is going to be trained on that printer either. Like I said, I can definitely give it a shot; we may be able to figure it out.”

    Customer: “My daughter is an engineer. She told me you would take this piece of s*** laptop, and help me set the printer up.”

    Me: “And I’m definitely going to do my best to set up the printer, but we don’t have the proper equipment here to recycle your old machine; I’m sorry.”

    (The customer finally agrees. After half an hour, we have the printer up and running with her new iPad. She calms considerably. As she is leaving, she is on the phone to her daughter.)

    Customer: “They got my printer working! And I only used the f-word once!”

    Purple People Displeaser

    | Melbourne, VIC, Australia | Crazy Requests, Rude & Risque

    (I work in the customer service department for an adult goods store. I receive a phone call.)

    Me: “Hello, you’re speaking to [name] at [adult store]; how can I help?”

    Customer: “I’m not happy with my order; it’s the wrong colour! I want an apology!”

    Me: “I’m very sorry, sir; if you give me the order number I’ll investigate.”

    (The customer gives me his order number, and we verify the security details.)

    Me: “Okay, so which item was incorrect, please?”

    Customer: “It was the Purple [Name]!”

    Me: “I see, I’m very sorry to hear that. What colour did you receive?”

    Customer: “Purple! I don’t like purple!”

    Me: “So, you ordered an item called the Purple [Name], but you didn’t want it in purple? I’m afraid it only comes in purple, but we’d be happy to refund you.”

    Customer: “That’s not good enough! How was I supposed to know it was purple?! I don’t like purple things!”

    Me: “Okay, did you purchase this through our website?”

    Customer: “Yes, I was looking at the pictures and this one looked good, so I added it to my basket!”

    Me: “So, you saw that the item was purple in the picture. You saw it had purple in the name, and then you added it to your basket, and confirmed this when you selected your payment method; is that correct?”

    Customer: “Yes! But it didn’t send me a message to say it was purple! Your company is terrible!”


    Page 351/477First...349350351352353...Last