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    Archive for 2013

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    Needs To Back Up And See The Bigger Picture

    | Sydney, NSW, Australia | Extra Stupid, Technology, Themed Giveaway

    Client: “Can you make these messages go away?”

    Me: “Which messages are those, sir?”

    Client: “The ones I get when I run backups.”

    Me: “Ah. What do they say?”

    (He reads out the error messages.)

    Me: “Uh, sir, how long have you been getting these errors for?”

    Client: “Since your software was installed last year. Why?”

    Me: “And did you report this earlier, sir?”

    Client: “No, but they’re really starting to bug me. How do I make them go away?”

    Me: “Sir, you do realise that ‘Backup Failed [error code], contact [supplier]‘ means you have no backups of your entire financial system?”

    Client: “What the h*** does that matter? I’m sick of having to hit ENTER all the time! Just tell me how to get rid of these stupid messages!”

    The Problem Is The Problem

    | NY, USA | Crazy Requests, Home Improvement

    Customer: “Hello, I own a house I’m trying to sell. The potential buyer had an engineering inspection done, and the inspector told me to call you to come out.”

    Me: “Okay, what seems to be the problem?”

    Customer: “I don’t know.”

    Me: “Well, we need something to go on here. Do you know what we’re looking for, or where we should look?”

    Customer: “All I know is the inspector told me to call [Utility Name], and have them come out.”

    Me: “Did they say what was wrong?”

    Customer: “No! Why are you making this so hard?”

    Me: “In order to send a crew out to potentially fix something, we have to have some idea what is broken. Also, whatever is broken might turn out to be customer owned, and not our equipment. In that case we will not be able to. Lastly, we need to send different crews for different issues. In order to send the correct people, we need to know what we’re dealing with.”

    Customer: “I don’t understand why this has to be difficult! I’m reporting an issue to you, and I need you to come out and fix it. Why can’t you just send somebody out! I don’t understand why this is so hard!”

    Me: “So, let me get this straight. You want me to send out a crew to repair something, but you don’t know what is broken, why you need us to come out, or if it is even an issue on our end, or our responsibility at all?”

    Customer: “Yes.”

    In One Ear, Out The Other

    customer-is-not-always-right-funny-pictures

    The Twilight Of Our Literacy, Part 13

    | CO, USA | Books & Reading, Movies & TV

    (An older customer approaches me. I’m in the demographic the ‘Twilight Saga’ is marketed towards.)

    Customer: “Have you seen that movie all the girls your age are excited about?”

    Me: “I’m sorry?”

    Customer: “That big movie, Eclipse I think?”

    Me: “Oh, I never got into Twilight.”

    Customer: “Good! Read some real books, and hope they get made into movies that are actually good!”

    Related:
    The Twilight Of Our Literacy, Part 12
    The Twilight Of Our Literacy, Part 11
    The Twilight Of Our Literacy, Part 10
    The Twilight Of Our Literacy, Part 9
    The Twilight Of Our Literacy, Part 8
    The Twilight Of Our Literacy, Part 7
    The Twilight Of Our Literacy, Part 6
    The Twilight Of Our Literacy, Part 5
    The Twilight Of Our Literacy, Part 4
    The Twilight Of Our Literacy, Part 3
    The Twilight Of Our Literacy, Part 2
    The Twilight Of Our Literacy

    Hard Cash That Isn’t Cold

    | Namibia | Money

    (I have just finished withdrawing some money at the ATM. A clearly poor man approaches me from behind. Usually, I would expect someone to come up to me to beg for money.)

    Man: “I do not know how to use the machine. Can you help me?”

    Me: “Sure!”

    (The man hands me his card, and I insert it into the machine.)

    Man: “Can you check how much I have on my account?”

    Me: “Okay. It is asking for your pin.”

    Man: *without even thinking about it* “It is 1234.”

    Me: “It says you have 20 Namibian Dollars.”

    (Note: A loaf of bread cost N$ 5.)

    Man: “I’d like all of it.”

    (I withdraw the money, and give him back his card and the money. He immediately hands me back N$ 10.)

    Man: “This is for you, because you helped me.”

    (I hand it back to him.)

    Me: “Please, keep it!”

    (It is one of the most touching things to ever happen to me.)


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