(I’m a manager at a fairly large grocery store. We have a regular customer who is paralyzed from the waist down. He’s roughly 20 years old. He is scooting around on one of the store’s electric scooters, when an obese customer walks up to him.)
Customer: “How dare you go around the store in one of those! You’re taking them away from people like me who do need them!”
Regular: “Well, ma’am, I’ve been paralyzed ever since I was 14. While you can walk around and get your groceries, I certainly can’t, so I’d say I need this more that you.”
Customer: “You make me sick; pretending to be a cripple!”
(The customer then PULLS the regular out of the chair and drops him. I run over to try to help him.)
Customer: “You! Get this sick piece of trash out of here! He’s pretending to be a cripple and—”
Me: “I’m going to cut you off right there. [Regular] is most assuredly disabled, and you just picked him up and slammed him into the ground. Get out of my store, now, before I call the cops.”
Customer: “This is an injustice! I’ll sue you!” *knocks things off shelves and leaves*
(I get a call from corporate around a week later, because the customer has filed a complaint. I explain what really happened, and get the regular to confirm my story. The complaint is dropped, and the rowdy customer never returns.)
(I am working my very first shift at a new job. The coworker training me has stepped out to make a call. A middle-aged customer comes up to the counter looking cross. As he does a young woman comes through the door and sees him.)
Young Woman: “Oh, no! Oh, no, no, no! No you don’t!”
(The man turns around to face her in shock.)
Young Woman: “Not a chance! You came in here every single day for a year just to bully and ridicule me! You made me wait on you hand and foot, and complained the whole time, and you’ve yet to actually buy anything! Every day that you came in here—and made my life h***—I went home and cried! You are nothing but a mean, pathetic loser, and I’ll be d***** if I let you treat this poor girl the way you treated me!”
Customer: “EXCUSE ME? YOU WILL BE FIRED FOR THIS YOU WORTHLESS B****!”
Young Woman: “Nope, not this time a**-hole! I don’t work here anymore. I got into college. I’m going to make something of myself. Now you go back to your sad angry little life, and don’t you dare harass anyone who works here again!”
(The man turns red, but leaves. The woman comes up to the counter smiling brightly.)
Young Woman: “Hey, you must be the new girl! I used to work here; just dropped by to pick up my last pay-check.”
(She notices my shocked expression.)
Young Woman: “I’ve been bottling that up for a long time. He shouldn’t bother you again.”
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(I work at a small kiosk in a mall. Due to the booth-like appearance and the lack of any walls, many shoppers like to ask me for directions to other businesses in the mall.)
Shopper: “Hey, where’s the post office?”
Me: “Right behind you; there is a camera store—”
Shopper: “No! I want the post office, not photos!”
Me: “Like I said, there’s a camera store behind y—”
Shopper: “Shut up about the d*** cameras! I need the nearest post office!”
Me: “And if you would just take an extra few seconds to listen to me, I would’ve been able to inform you that there is a postal service desk inside of the camera store.”
Shopper: “Hey, it’s not my fault you weren’t being clear! Also, that’s no way to talk to a paying customer!”
Me: “With all due respect, ma’am; you haven’t bought anything from me. You’re not a paying customer. Secondly, I am running a business here, not an information booth. I personally think you are a greater target for criticism; you’re lucky I went lightly. Now, unless you plan on buying something; please let me do my real job.”