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    Solved The Problem In A Snap

    | Canada | Awesome Customers, Bad Behavior, Top

    (I work in a cosmetics store. My area is extremely busy, with everybody wanting my help at the same time. A rather large family come in, wanting to look at lipsticks. I show them the area, and excuse myself to help Customer #1, who has been waiting patiently.)

    Me: “Okay, so this one reduces wrinkles, this one has Vitamin E, and this one has B.”

    Customer #1: “Oh, okay, I used this one at home. I want a change, so which would you suggest?”

    Me: “Well yo—”

    (Just then, Customer #2, a man in the large family, snaps his fingers at me, interrupting me.)

    Customer #2: “Excuse me.”

    Me: “Give me one second, and I’ll be right with you, sir.”

    (Customer# 2 than snaps his fingers at me AGAIN. Customer# 1 looks visibly annoyed, and her face goes white.)

    Me: “Sir, that is extremely rude. Please do not snap your fingers at me; I will be right with you as soon as I am finished.”

    (Customer# 2 goes to open his mouth, when Customer# 1 snaps.)

    Customer #1: “Don’t you even start with her! How dare you treat her like that! Can’t you see she’s working as hard as she can, with a big smile on her face? She’s so sweet, and she’s been nothing but nice to everybody, and trying to help everybody at once! So shut your mouth and wait!”

    (Customer#2 is aghast; his jaw is hanging open. He grabs his family, and leaves with his tail tucked between his legs. I give Customer #1 a hug. She made my day!)

    Whine Charge

    customer_service

    Reminder: Check Out Not Always Learning!

    | Not Always Learning | Announcements, School

    Hey everyone! Just a reminder to check out our latest site:
    Not Always Learning!

    One of our most frequently requested websites, Not Always Learning features true, reader-submitted stories of funny & interesting students, teachers, parents, and staff!

    We’ve all dealt with people in school-related situations who are Not Always Learning, so we invite you to visit Not Always Learning today and share your school story!

    Say Adios To Racism

    | Orlando, FL, USA | Bigotry, Family & Kids, Top, Tourists/Travel

    (I work in the guest services department of a major theme park. A Hispanic twenty-something mother and her young son approach the desk.)

    Me: “Yes, ma’am, how can I help you?”

    Mother: “Hello, I… no find… boy… hat.”

    Me: “Pardon?”

    Mother: “I no… look…”

    (I switch to Spanish, which I can speak fairly well after four years studying it in high school.)

    Me: *in Spanish* “Do you speak Spanish?”

    Mother: “Oh, yes! Thank you so much! While my son and I were riding the roller coaster, he lost his hat and we came to see if you could send anyone to find it.”

    Me: “I’m afraid we can’t send anyone to look under the roller coaster until after the park closes, but we can give you a gift certificate to buy a new hat for him at the shop.”

    Mother: “That would be excellent! Thank you!”

    (A burly-looking man, who is waiting for a park representative in the seating area, stands up and shouts at me.)

    Man: “Hey! What the h*** do you think you’re doin’, boy?!”

    Me: “Excuse me?”

    Man: “You talkin’ that [racial slur] language? The h***’s wrong with you? You just encouragin’ them—” *points at the mother and son* “—to come over here like they own this country!”

    Me: “Well, sir, I speak English and Spanish. This lady seemed to be having trouble with her English, so I thought I’d try Spanish.”

    (He walks over to the counter, and puts his face right in mine.)

    Man: “That’s a bunch of bull-s***! They came to our country, so they gotta learn to talk our language! You just gonna let them win by speakin’ their language?!”

    Me: “Uh… win what?”

    Man: “Man, it’s because of f****** like you that they think they can just come in here and tell us what to do!”

    (He gives the woman a dirty look, and she becomes very frightened. I push the silent security alert button under the counter. Suddenly the little boy moves, and stands in front of his mother.)

    Son: “Quit bein’ mean to my mama, poop head!”

    Man: “You gonna make me, you little [racial slur]?”

    Son:They will!”

    (He points out the glass door, as two security officers approach.)

    Security Guard #1: “I’m going to have to ask you to come with us, sir.”

    Man: “For what?! Defending America?!”

    Security Guard #2: “For threatening our other guests. If you don’t come peacefully, we will restrain you.”

    (The man grits his teeth, and seems to be considering fighting the guards, but after a moment he gives up and goes with them.)

    Me: “Adios!”

    Man: “F*** you, f**!”

    (I turn to the mother and son, and start speaking to them in Spanish again.)

    Me: “I’m sorry about that man, ma’am. He won’t bother you again.”

    Mother: “Thank you! I thought he was going to hit me.”

    Son: “I won’t let him hurt you, mama!”

    Me: “Young man, since you were so brave, I’m going to give you an extra gift certificate, so you can get a cartoon character doll, too.”

    Son: “Wow! You’re so nice, mister!”

    Past The Point Of No Return, Part 2

    | Tampa, FL, USA | Books & Reading, Technology

    (I have reserved an audio-book at the library and have come in to get it. I am looking at other books, when another customer runs up to me and grabs my reserved books—which still have my name on it—out of my hands.)

    Customer: “Oh, my goodness! I have been looking everywhere for this one!”

    (She starts to walk away from me with the audio-book in her hand.)

    Me: “Um, ma’am. That’s my audio-book. I reserved it.”

    Customer: “Why do you have to be so greedy! I want this book! It’s not yours; it doesn’t have your name on it!”

    Me: *pointing to the large sticker with my name on it* “Actually, it is!”

    (The customer scoffs, and tears the sticker off.)

    Customer: “There! Now it’s not! Thanks for the book!”

    (She storms off to the self check-out counter, and then starts screaming when it won’t let her check the book out. A librarian comes over to find out what the screaming is all about. I stand just behind her.)

    Librarian: “What seems to be the problem?”

    Customer: “There is something wrong with this machine! It won’t let me check this audio-book out!”

    Me: “Actually there is nothing wrong with the machine. That’s my book that she stole out of my hands. I reserved it over a week ago!”

    (The librarian turns to me, obviously not paying attention to what I was saying.)

    Librarian: “Ma’am, please wait your turn.”

    Customer: “I want this book! This girl tried to take it from me! She’s too young to be reading a book like this! It’s too big for her!”

    (The librarian takes the audio-book from the lady and asks to see her library card. After trying to check the book out and it giving her a fail message a few times, she ‘deems’ the book broken, and therefore not able to check out. She starts to walk away with the audio-book, when I stop her.)

    Me: “May I try something real quick?”

    (The librarian shrugs and hands me the audio-book.)

    Customer: “It won’t work! Are you stupid, little girl? She just said that it was broken.”

    (Within seconds, I scan my library card and the audio-book. It checks out with no issues.)

    Librarian: “Well that was interesting! Why didn’t it have your name on the side?”

    Customer: “Oh! I thought she did that herself. She looked like a greedy little girl that felt the need to put her name on everything!”

    Me: “Well ma’am, like I told you, I reserved the book. And by the way, I am almost 30. I am in no way a little girl, and even when I was a little girl I loved to read ‘big books’.”

    (I turn to the librarian.)

    Me: “It did have my name on it, but she tore it off and threw it at me.”

    Customer: “So… can I have that book now?”

    Librarian and Me: *at the same time* “NO!”

    Related:
    Past The Point Of No Return

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