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    Of All The Reasons For A Cause To Give You Pause

    | Austin, TX, USA | Bigotry, Religion, Theme Of The Month

    (I work at a call center for a cancer charity. I generally speak to donors and volunteers that are very supportive of our mission.)

    Me: “Hello, my name is [name]. Thank you for calling—”

    Caller: “Are you a Muslim organization?”

    Me: “Uh, no we are not.”

    Caller: “Are you some kind of terrorist?”

    Me: “No, of course not.”

    Caller: “Well, I saw the bumper-sticker for your event, and it uses that d*** Muslim symbol with the moon and star.”

    Me: “Oh… I can see why you might misunderstand. There is some similarity between the Muslim star and crescent, and the logo we use for our fundraising events. See, the event is a relay that goes on for 24 hours. It has a sun, moon, and star to symbolize that the fight against cancer goes on, day and night.”

    Caller: “Where’d you get the idea for that!?”

    Me: “The… sky?”

    Caller: “I bet you have Muslims in your organization!”

    Me: “Well, we do not discriminate on the basis of creed or race, and we are quite a large organization. I assume we do have some Muslims.”

    Caller: “Well… you shouldn’t use that d*** Muslim symbol! You’re confusing people!”

    Invoking Blind Fury

    | Culpeper, VA, USA | Health & Body, Home Improvement, Wild & Unruly

    (I’m working in the area of the store where we have patio furniture and the like. Per my standard style, my hair is pulled up but my long bangs are heavily covering my left eye. I’m helping a little old lady with some patio cushions.)

    Me: “Yes, this style will fit your furniture. It’s UV-stable, so if it’s out for a long time it won’t damage, crack, or fade too quickly.”

    Lady: “Oh, thank you so much! You’ve been just so helpful. Why, it’s so difficult to get straight answers sometimes; everyone’s always in such a hurry!”

    (The customer starts rambling a bit, as older ladies sometimes do. I’m used to this behavior, so I tune out just a bit, and consider when I should take my next break. Suddenly I see the customer reach towards my face, and I tune back in immediately.)

    Lady: “Young people nowadays just don’t know anything! Look at you! Get that hair out of your face! If you leave your hair in your eye like that, you’ll go cross-eyed!”

    (The customer has her hands on my face, and is physically pushing my hair out of my eye. As we’re not allowed to touch customers no matter what, I simply back up. The customer gets aggravated.)

    Lady: “Now come here missy, and stop being so disrespectful!”

    Me: “Ma’am, let me stop you right there. I’d really appreciate it if you didn’t touch me again. Second, if you will let me move my own hair out of the way, you will see that my left eye is severely crossed. I was born with significant strabismus, and can’t see out of that eye. I have never been able to see out of it. I usually have my hair covering my left eye because it often disturbs customers, and they don’t know which eye to look at. So, I don’t think your advice has much weight here, does it?”

    Lady: “Well… you should consider yourself lucky! My niece was born with a cataract! Humph!”

    (The lady walks away, not buying a single thing I have spent twenty minutes helping her pick out. I sigh, put my hair back in place, and decide yes, this is a great time for a break.)

    They Are Calorie Counting On Each Other

    , | Eugene, OR, USA | At The Checkout, Bigotry, Food & Drink, Theme Of The Month, Top

    (I am a customer. There’s a woman in line ahead of me, already at the register and ordering for herself and three kids, and a guy behind me. Another customer comes in. He looks to be in a rush, muttering under his breath about people not ordering until they know what they want. The young woman working the register has a slight but obvious German accent, but not thick enough to present any difficulty communicating at all. I get to the counter.)

    Me: “Hi! I’d like a regular meal, but can I substitute the drink with a shake?”

    (The cashier repeats it back to me, as one would logically do to make sure. The impatient customer barks at her.)

    Impatient Customer: “If you spoke English right, you’d know that’s what he said the first time!”

    Me: “I’ll bet her English is a h*** of a lot better than your German, dude.”

    Impatient Customer: “I don’t have to know that s***, because we’re in America!”

    Me: “And I can take my time giving her my order… because we’re in America.”

    (I turn to the cashier.)

    Me: “Do you still have any of the strawberry pies tonight?”

    Cashier: “Yes, sir. Would you like one?”

    Me: “I don’t know. Is the calorie amount listed for them on the menu right?”

    (The cashier smiles as she catches on.)

    Cashier: “I believe so, sir. If you’ll wait just a moment, I’ll bring the official list from the office to make sure.”

    (As she starts to turn toward the office, a second cashier comes from the back and tells her that she’ll go get it for her. The impatient customer has had enough. He starts moaning to the customer in line behind me.)

    Impatient Customer: “This is bull-s***!”

    Customer Behind Me: “Those pies sound good. I want to know more about them.”

    (The impatient customer turns to the cashier.)

    Impatient Customer: “Get your manager!”

    (The second cashier is just putting a key in the office door. She turns toward the impatient customer and smiles.)

    Second Cashier: “I’m the manager, sir. I’ll be happy to help you as soon as I get the nutritional information for the gentleman who is being served right now. You’ll be served when your turn comes, or I can ring you up myself as soon as I get the list. I’m not sure where it is in there, though, so I may be a while.”

    (The impatient customer is now red-faced, and turns to each of us as he enunciates each word, looking at me first.)

    Impatient Customer: “F***. ALL. OF. YOU! I’m going to [other fast food chain]!”

    (He storms out and we all start laughing. I look at my watch.)

    Me: “[Other fast food chain] closed three minutes ago.”

    Weekly Roundup: Hopelessly Heartless, Part 2

    | Not Always Right | Bad Behavior, Roundups

    Weekly Roundup: Hopelessly Heartless, Part 2. This week’s roundup features customers that are the worst of the worst: uncaring, mean-spirited, and heartless! Check out Part 1!

    1. It Turns Out You Can Be Too Safe (3,176 thumbs up)
    2. Pinheaded, Part 2 (8,841 thumbs up)
    3. Priorities (2,380 thumbs up)
    4. Blown Away By Insensitivity (903 thumbs up)
    5. Customer To The Rescue (4,658 thumbs up)

    PS #1: check out our Extras section, with pictures, videos, and news!

    PS #2: Read more roundups here!

    Perhaps He Can’t Count That High

    , | MT, USA | Bad Behavior, Crazy Requests, Food & Drink, Top

    (A family approach my counter.)

    Customer: “Uh. Can I get a number six, with mac and cheese? And a medium drink.”

    (His family orders their food, and I make the sandwich—his number six— and plate the rest of the food. Our number six doesn’t come with a biscuit, but his father and mother’s meals do.)

    Customer: “Hey. HEY!”

    Me: “Yes, sir?”

    Customer: “We’re short one biscuit.”

    (Even though I know he isn’t, I give him one. Five minutes later, I see him stand up, and start screaming.)

    Customer: “IT’S NOT JUST THIS RESTAURANT; IT’S ALL FAST FOOD!”

    (He barges up, and slams his sandwich down.)

    Customer: “I ORDERED A NUMBER 12! THIS HAS A BUN! I WANTED THE ONE WITH NO BUN!

    Me: “Oh, gosh, I’m sorry! I thought you said number six! That one comes with a bun! Sorry, again!”

    Customer: “I DID ORDER A NUMBER SIX, BUT I WANTED A NUMBER 12! WASN’T IT OBVIOUS!?”

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