(I’m working alone at a smaller store in a well-known local chain. Only two of the 20 locations in the state sell shoes, but people always ask. I’m ringing up a customer when the phone rings.)
Me: “Sorry, I have to grab that.”
Customer: “Okay! No problem.”
Me: “Thank you for calling [store] in Kent; how can I help you?”
(Silence.)
Me: “Hello, you’ve reached [store] in Kent.”
Caller: *screaming* “HI, DO YOU GUYS HAVE SHOES?”
Me: “Sorry, no, the only stores that have shoes are [location] and [location].”
Caller: “ARE YOU SURE?”
Me: “…yeah, you have to go to either [location] or [location] if you want shoes.”
Caller: “I DON’T LIKE THAT ANSWER.”
Me: “Sorry, but that’s the only one I have for you. Anything else I can do for you tonight?”
Caller: “NEVER TALK TO ME AGAIN! UGH!” *click*
Me: “Well, okay then…”
Customer: *laughing* “Sounds like you’re having a great night so far!”