(There are two customers in line: the first customer is in her 20s, and the second customer is a middle-aged man. The first customer hands me her credit card.)
Me: “Ma’am, I need to see your ID.”
Customer #1: “Oh? Is that something new?”
Me: “Yeah, sorry for the inconvenience!”
Customer #1: “Oh, no! It’s totally fine. My driver’s license expired while I was in Reykjavik, though. I just got back; see. Will you take my passport?”
Me: “Oh, of course!”
(Customer #2 stomps up to us as Customer #1 is looking for it.)
Customer #2: “You mean to tell me that I’m having to stand in line and wait behind a foreigner? I’m an American! I demand you help me before helping her!”
(Customer #1 rolls her eyes and shows me her passport.)
Customer #1: “Will this work?”
Me: “Yeah, that’s fine.”
Customer #2: “No! Don’t help her! What country are you from, b****? Russia? Don’t help her! It’s people like her that are ruining this country!”
Customer #1: “Sir, I am an American. And even if I wasn’t, how dare you speak to me and this cashier in such a manner?”
Customer #2: “Liar! An American wouldn’t have a passport!”
Me: “Sir, if you’d looked at her passport, you’d see that it says USA all over it.”
Customer #2: *looks at Customer #1’s passport* “But… but that can’t be! She wouldn’t use a passport if she’s a native American!”
Me: “Right. She’s really from Italy; she just likes to draw random eagles all over her passport. Now where are you from, sir? I’m sure this lady would like to know, so she can be sure never to visit.”
(Customer #2 leaves in a huff, threatening to call the manager and corporate.)
Customer #1: *sighs* “Is your manager here?”
Me: “Oh, yeah. Do you need to talk to him?”
Customer #1: “Please.”
(I get the manager, and he and Customer #1 have a conversation. I go back to work. The manager comes back a few minutes later and drops a $20 in the tip jar.)
Me: “What is that?”
Manager: “From the customer I was talking to. She said she wanted to be sure you didn’t get in trouble for standing up for her and thought you deserved a tip.”