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    Intelligence Is At An All Time Depression

    | Kansas City, MO, USA | Crazy Requests, History

    (We have a lot of customers who come in looking for something for someone else as a gift; however they often have no clue what they are looking for. Just ‘that thing their friend collects’.)

    Customer: “What is the name of that red glass?”

    Me: “I’m sorry, but can you be any more descriptive?”

    Customer: “You know, that red glassware that people collect.”

    Me: “Um, ruby flash?”

    Customer: “No, no, no. It’s old, and collectible!”

    Me: “Is the glass itself dyed red, or is it painted red? Or is it a different base color with red designs?”

    Customer: “It’s red. Or pink.”

    Me: “Cape Code? Currier and Ives? Vaseline? Murano? I…I really need more information before I can help you.”

    Customer: “It’s the name of all the glass! I don’t collect it! My friend does! I want to get her some!”

    Me: *trying one more time* “Depression?”

    Customer: “DEPRESSION! THANK YOU!”

    (The customer walks away without even asking me where it is in the store.)

    Coworker: “Um… depression glass means any cheap translucent glass that was made during the Great Depression. It comes in almost any color you can think of, not just red and pink.”

    Me: “You want to go explain that to her?”

    Coworker: “Nope.”

    Losing His Hold On Reality

    | Midlands, England, UK | Bizarre, Musical Mayhem, Technology

    Me: “Hello, [company name] support; how may I help you?”

    Customer: “You c****! I heard what you did; how dare you!”

    Me: “Excuse me?”

    Customer: “You changed the f****** music!”

    Me: “I’m sorry, sir; I don’t understand the—”

    Customer: “The hold music!”

    Me: “I’m terribly sorry if it wasn’t to your liking, but you are through now. I’d like to help you fix your problem if we can just—”

    Customer: “I won’t stand for you insulting me like this! And you let everyone else hear it; that’s slander!

    Me: “Hear what?”

    Customer: “The insults about me you put in your hold music!”

    (The customer had been on hold for so long, he had come to believe the hold music was actually insulting him, and that someone at the company had slipped in taunts and abuse directed at him personally.)

    Deliver Us From Bad Customers

    | CO, USA | Crazy Requests, Food & Drink

    (I am working the lunch shift at a sandwich shop that delivers. When I arrive, snow is starting to fall. After about an hour, the delivery drivers start to report that the roads are getting worse. The manager decides to stop delivery, but, as customers are still coming into the shop, he opts to keep the restaurant open. I answer a call.)

    Caller: “Are you guys still open?”

    Me: “Yes, for the time being.”

    Caller: “Thank goodness! Everybody is closing because of the snowstorm!”

    Me: “Yes, it’s starting to get pretty bad out there. In fact, we’re thinking about closing early ourselves.”

    Caller: “Well, I’m glad that you’re not closed yet! I’d like to place a delivery order.”

    Me: “Well, unfortunately, we’re not delivering right now. The storm has gotten so bad that we’re concerned for the safety of our drivers. However, as I said, we are still open. You can still place an order with me and come pick it up at the shop.”

    Caller: “Are you kidding me!? I’m not going out on these roads!”

    Why Nurses Should Rule The World, Part 4

    | FL, USA | Awesome Customers, Family & Kids, Food & Drink, Health & Body, Top

    (My mother takes my younger brother and me out to a restaurant for dinner. As we are eating we witness a car crash in the road. My mother, being an LPN (licensed practical nurse), leaves her meal to rush across the street to offer help. We are seated by an elderly couple right next to a window.)

    Elderly Man: “Did your mom just go out there to help them?”

    Me: “Oh, well, she’s a nurse. Pretty much anytime an accident occurs and she’s there, she tries to help.”

    Restaurant Proprietor: “That’s your mother out there?”

    Little Brother: “Yeah. Our mom’s a nurse, so she went to help out.”

    Restaurant Proprietor: “Wow! How cool!”

    (My mother spends the next 30 minutes out in the middle of traffic, helping both drivers with their injuries, and waiting until EMTs arrive. She comes back in, and we resume our meal like nothing has happened.)

    Elderly Woman: “Are they okay?”

    Mom: “Yeah, but the poor girl – her parents are out of town. She has to wait in the hospital for them to come and see her. She pulled out, and that guy pulled out in front of her and rammed her car.”

    Elderly Woman: “Well, at least they’re okay.”

    (Another 20 minutes pass while my mother finishes her meal and the check is brought out to us. As the proprietor from earlier leaves the check, the couple next to us get up to leave.)

    Elderly Man: “Let me tell you something…”

    (He quickly snatches the check off of our table.)

    Elderly Man: “If I were in an accident like that and needed help, I would want you to come and help me. Anyone who selflessly dodges traffic to help someone like that deserves to have their meal paid for. I hope that if one day I’m in an accident I have you there for me.”

    (Despite my mother’s protests, the man pays the bill without even glancing at the total. When we go to the front to explain ourselves, the cashier isn’t surprised.)

    Cashier: “Oh, that’s Bill. He’s a regular here. I’m not surprised he did that. He’s a real sweetheart. He was actually on his first date with that girl!”

    (If you ever read this, Bill, you moved my mom to tears that day. You have forever made me want to be a better person! It’s people like you that re-instill my hope in humanity.)

    Related:
    Why Nurses Should Rule The World, Part 3
    Why Nurses Should Rule The World, Part 2

    Unsure How To Insure

    | USA | Extra Stupid, Money

    Me: “Thank you for calling [company]. My name is [name]. How may I help you?”

    Customer: “Ummm, yeah. I rented a trailer from you guys, and got the optional insurance. I didn’t have a wreck or anything. Can I get that money back”?

    Me: “No, ma’am. It is insurance, not a deposit.”

    Customer: “But I didn’t use it.”

    Me: “Well, ma’am, you have car insurance, right?”

    Customer: “Yes.”

    Me: “Does your car insurance company refund your premiums if you don’t have a wreck?”

    Customer: “No.”

    Me: “So, you see, it’s insurance in case there is any damage, but it is not refundable.”

    Customer: “Oh, I see. So I can get a refund, right?”

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