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Snapping A Customer Who Snaps

| Wigston, England, UK | At The Checkout, Technology, Theme Of The Month, Wild & Unruly

(I am in line at my local supermarket. The customer ahead of me is complaining. I am a cyclist, wearing a helmet with a camera.)

Customer: “What the f*** is taking so long!?”

Employee: “I’m sorry, sir, I will try to get this done as quickly as possible.”

Customer: “I haven’t got time for this; do you know what this is?”

(The customer backs off into a karate position.)

Me: “Excuse me.”

(I turn on the camera on my helmet.)

Me: “You do know that you’re being video recorded from multiple places. Being nice to the staff is voluntary, but threatening them will get the police.”

Customer: “F*** off, or you’ll get dead!”

(The customer pulls out a knife, still in the wrapper. I kick it out of his hand, and he runs off. Between the supermarket and me, we have everything needed for a prosecution. My shopping was free!)

No Manners In Line Is Out Of Line

| Los Angeles, CA, USA | At The Checkout, Bad Behavior, Family & Kids, Top

(I am a customer. I approach a cashier, with my children in tow.)

Me: “Howdy, do you have any cooking sherry? I didn’t see any on the floor.”

Cashier: “Yes, we keep it up here.”

Customer Behind Me: “Are you really holding up the line for alcohol?”

Me: “You mean, am I a paying customer who waited in line, without harassing the other store-goers, and is now waiting for a product that is only attained at the front of the store?”

Customer Behind Me: “Ugh, disgusting. And your kids are standing right there, too. You’re disgusting.”

My Six-Year-Old Daughter: “She is not disgusting! You are, for being so rude! Didn’t your mommy teach you any manners?! Be patient and wait your turn just like everybody else!”

(The next customer in line behind the rude customer joins in.)

Customer #2: “Seriously, stop being a jerk, and wait you’re turn.”

Customer Behind Me: “F*** this!”

(The customer behind me walks out.)

Cashier: “About time someone told him off. He’s a jerk to everyone he sees.”

My Six-Year-Old Daughter: “That guy needs to learn some manners, or he’s not gonna have any friends!”

Heavy Baskets

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Barking Up The Wrong Family Tree

| Calgary, AB, Canada | Family & Kids, Liars & Scammers, Money, Top

(Note: I am a teenager.)

Me: “Hey, what can I help you with today?”

Customer: “I have these gift cards, and I would like to exchange them for cash.”

Me: “I’m sorry, ma’am, but I cant do that. It’s store policy, as gift cards have no monetary value.”

(People are starting to line up behind the customer, and they are starting to get noticeably agitated, having to wait.)

Customer: “Excuse me, do you have any idea who you’re speaking to?”

Me: “Not even a clue.”

Customer: “My father owns this store! Now give me my money, or I’ll have you fired!”

(The owner of the store is in the back, so I call him out.)

Me: “Boss, your daughter’s here to see you!”

Boss: “Daughter? I don’t have a daughter.”

(The customer’s face is growing red, and the people behind her start to laugh. I can tell she wants to run away, but she’s in too deep. My boss comes to the front to see what’s going on. My boss is an Indian man in his 60’s.)

Boss: “What are you talking about?”

Me: “This lady right here.”

(The white customer in her early 20s dips her head, and runs out of the store.)

Boss: “Maybe she forgot where her dad’s store is?”

Animal-Hating, Manner-less And Bigoted, Oh My

| NV, USA | Bad Behavior, Bigotry, Pets & Animals, Theme Of The Month, Top, Wild & Unruly

(I’m helping a couple of regulars with finding ingredients for a new recipe. One of them is blind, and has his guide dog with him. Another customer stomps up to us while I am showing them different spices.)

Customer #1: “Excuse me! I need your help.”

Me: “Okay, ma’am, but you’ll have to wait until I’m done helping these gentlemen.”

Customer #1: “No, I need help now!”

Me: “Then if you’d like, I can call one of my coworkers over and they can help you.”

Customer #1: “I don’t want you to call someone else.”

Me: “Then you will have to wait.”

(I turn back to the regulars. The rude customer shoves her way between me and them, stepping on the guide dog’s tail in the process. The dog gives a shrill yelp.)

Me: “Ma’am, please! You could have seriously hurt his dog!”

(Customer #1 shoves the dog aside with her foot.)

Customer #1: “I’m the customer! You have to serve me!”

Regular Customer: “Miss, she has explained to you that she’s busy, and has offered to call someone else to help you. Don’t shout at her, and please don’t abuse my husband’s guide dog.”

(Customer #1 turns to him. The regular customer has an obvious Italian accent, but he isn’t difficult to understand.)

Customer #1: “Get out of here, you d*** foreigner! Don’t come back until you learn some f****** English!”

Me: “Ma’am, he is speaking perfect English. Now if you don’t calm down, I’m going to have to ask you to leave.”

(Customer #1 shoves me. I lose my balance, and fall. Immediately, the regular customer, who is a well-known boxer in the local area and quite strong, literally picks up customer #1 and carries her out of the store. She screams profanities and slurs at him the whole way. His partner helps me up, and I pay for their spices myself. I also get the guide dog a large steak bone, for when she is out of her harness. The best part? We found out later that the rude customer was wanted for armed robbery, and that she was arrested that day!)

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