Not Always Right on Facebook Not Always Right on Twitter Not Always Right Unfiltered on Tumblr
Featured Story:
  • God Loves Little Girls Who Stand Up For Others
    (2,580 thumbs up)
  • October Theme Of The Month: Coupon Complications!
    Submit your story today!

    Archive for 2013

    Jump to page:

    Help At The Help Desk

    2012-10-26-Killer-Customer-Service

    Via.

    I Don’t Work Here, Does Not Work Here, Part 9

    | Orange County, CA, USA | Bigotry

    (I’m super early for a job interview, so I decide to waste time in a nearby retail store. I’m in the electronic section playing on one of the video game displays. This place’s employees wear very distinct outfits. I’m wearing a black suit with a blue and black tie, and a blue dress shirt. A customer walks up to me holding a pair of headphones.)

    Customer: “Excuse me. Can you tell me the price of these?”

    (I ignore the customer, thinking he is talking to someone else.)

    Customer: “EXCUSE ME! CAN YOU TELL ME THE PRICE OF THESE!?”

    Me: “What makes you think I work here?”

    Customer: “Because you look like you work here.”

    (I see two white women walking by, wearing the company’s uniform. I point at them.)

    Me: “Why don’t you go ask them for help? They work here.”

    Customer: “They don’t work here. They look too well off to work here. Only black people would work here. This job is perfect for them! Now help me, d*** it!”

    (Me being black, the two employees come over and intervene before I lose my cool. I decide to just leave the store. The customer is still shouting at me.)

    Customer: “You work here and you know it!”

    Related:
    I Don’t Work Here, Does Not Work Here, Part 8
    I Don’t Work Here, Does Not Work Here, Part 7
    I Don’t Work Here, Does Not Work Here, Part 6
    I Don’t Work Here, Does Not Work Here, Part 5

    Intelligence Abhors A Vacuum, Part 4

    | SA, Australia | Crazy Requests

    Customer: “I’m looking for this vacuum cleaner.”

    (The customer points to a picture in our latest clearance brochure.)

    Me: “Oh, I’m sorry, but it’s sold out. I can take a rain-check if you like.”

    Customer: “What do you mean it’s sold out? It’s in your catalogue!”

    Me: “Yeah, but this sale started more than a week ago. They’re going for 80% off, so they’ve been pretty popular. All of our stores in the state are sold out, but we’re hoping to order more in if we get enough rain-checks.”

    Customer: “I don’t understand. Where are they in this store?”

    Me: “Uh, we don’t have any. They’re all gone. They sold out several days ago.”

    Customer: “Why?”

    Me: “Well… because other customers bought them I guess?”

    Customer: “Why did they do that?”

    Me: “Probably for the same reason you wanted to get one—to vacuum with.”

    Customer: “Well, you shouldn’t let people buy them all!” *storms out*

    Related:
    Intelligence Abhors A Vacuum, Part 3
    Intelligence Abhors A Vacuum, Part 2

    When Contact Information Is Not Contact Information

    | WA, USA | Bizarre, Extra Stupid

    Me: “Good morning, this is [my name]!”

    Customer: “Yeah, your resolutions team never called me back. I was told you would call me in two business days, and it’s been almost a month!”

    Me: “Well, it looks like the resolution team closed out this issue due to lack of communication from the customer.”

    Customer: “They never tried to f****** call me! I’d know if they’d tried to call me!”

    Me: “I show that a resolution team agent called you on [date], [date], and [date]. Were you out of town maybe?”

    Customer: “Did they call [phone number]?”

    Me: “Yes, that is the number you provided for contact in the order.”

    Customer: “Well, we don’t answer the phone!”

    (There is a long silence.)

    Me: “I also show that the resolution agent attempted to contact you by email on [date].”

    Customer: “Did they send it to [email address]?”

    Me: “Yes, that is the contact email listed in the order.”

    Customer: “Oh, she doesn’t speak English, so she just deletes everything that’s not in Spanish.”

    Me: “So, how were we supposed to contact you since you didn’t provide us with any alternate contact information?”

    *click*

    Chose A Bad Example For A Bad Example

    | AL, USA | At The Checkout, Bigotry, Family & Kids, Top

    (Customer #1 is a young woman, with two children under the age of three. Customer #2 has a daughter around age 12. Customer #1 is checking out.)

    Customer #2: “How can you live with yourself? Having two children at your age? You’re a disgrace! I bet my tax dollars are paying for those groceries! People like you shouldn’t be allowed to shop here. You’re a bad example for my daughter!”

    Customer #1: “Not that it’s any of your business, but I’m 27. I went to a private college with a scholarship, graduated, and then became a kindergarten teacher. After teaching for two years I got married, then had kids, and my husband makes enough saving lives as a firefighter and a paramedic that I am able to stay at home with our kids. Now if that’s being a bad example for your daughter, I would love to see what you consider a good example!”

    Customer #2: “Uh, well you didn’t look old enough to… um…”

    Customer #1: “I’m going to take that as compliment that living right has kept me looking young.”

    Page 240/477First...238239240241242...Last