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    Well, That Went South

    | PA, USA | Crazy Requests, Top

    (At my job, I am well known to my customers for my politeness and excellent service. I’m also well known for my red and black hair, since it’s a bit different. My manager comes to talk to me. She is laughing a bit.)

    Manager: “So we just got a customer complaint about you.”

    Me: “Oh, really? I’m a little surprised.”

    Manager: “Yeah, me too. You just missed the phone call, actually.”

    Me: “Okay… well… what did they say?”

    Manager: “She told me you were really rude to her.”

    Me: “I was?”

    Manager: “I know. I told her you were the nicest one here. I asked her if she was sure it was you and she said ‘Yeah, the girl with the red and black hair!’”

    Me: “Okay…? Did they tell you what I said?”

    Manager: “She said, ‘Well, she told me to have a nice day and everything… but she didn’t ask me how my day went! I found that incredibly rude!’”

    Me: “Wow… really?”

    Not So Smart-Phone, Part 8

    | Holland, MI, USA | Crazy Requests, Technology

    (A customer walks in with his prepaid cell phone and a phone card, clearly used.)

    Me: “Hi! Something I can help you with?”

    Customer: “Yeah. I just bought this card, and now my phone isn’t working!”

    Me: “Oh, I’m sorry to hear that. Can I take a look at it?”

    (He hands the phone over. After a few moments, I realize his SIM card is outdated and he’ll have to get a new phone.)

    Me: “How long have you had this phone?”

    Customer: “Probably about four years. I thought they made them to last longer than this!”

    Me: “Well unfortunately, you’ll need a new SIM card. It’s an easy enough fix, and you’ll keep your minutes and phone number. You just have to give them a call and they’ll send you a new one, free of charge.”

    Customer: “How long will that take?”

    Me: “Three to five business days.”

    Customer: “That’s ridiculous! That b**** who added this card screwed it up! I want a refund!”

    Me: “Give me just a minute.”

    (I call the phone company and confirm that the minutes that were added went through fine. It is simply the technology of the old SIM is outdated.)

    Me: “Sir, the minutes were added without a problem. It’s just a SIM card that’s causing an issue; that’s all.”

    Customer: “I can’t believe this! I demand a refund on these minutes, right now! Where’s your manager?”

    (I find a manager and explain the situation. She comes over with me.)

    Manager: “I heard you were having some issues with your phone. How can I help?”

    Customer: “By giving me a d*** refund on these minutes, that’s how!”

    Manager: “So you want the minutes refunded.”

    Customer: “Yes.”

    Manager: “The minutes that are still clearly added to your phone.”

    Customer: “…yes.”

    Manager: “So the nice woman who helped you out did her job at the time.”

    Customer: “Yeah, well, I still want that b**** fired!”

    Manager: “That’s not going to happen, sir. In the meantime, please do as this young lady told you to get your phone fixed. That’s the most we can do at this time.”

    (He stares us both down for a minute before storming out.)

    Related:
    Not-So-Smart Phone, Part 7
    Not-So-Smart Phone, Part 6
    Not-So-Smart Phone, Part 5
    Not-So-Smart Phone, Part 4

    A Little Bigger Than You

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    An Impatient Patient

    | Yorkshire, England, UK | At The Checkout, Bad Behavior, Health & Body

    (It is a Sunday, so not many pharmacies are open. I’ve come in with my friend, who is rather unwell. The staff know my husband and I quite well, as we’re in there for our regular medication. Additionally, I have multiple piercings, a rather large tattoo on my nape of my neck, and teal green hair.)

    Pharmacist: “Won’t be long; please take a seat.”

    (We do, and I give the tech I know well a smile and a nod in greeting. Another customer enters.)

    Customer: “How long will it be for my medication?”

    Pharmacist: “About 20 minutes. We have a few people in front of you.”

    Customer: “Fine. I wouldn’t come here if you weren’t the only pharmacy open on a bloody Sunday; you’re always slow!”

    (The pharmacist brushes it off and goes to make up medications.)

    Customer: “I’m only having to wait this long because of stupid drug freaks.”

    (My friend turns to say something, but I put my hand on her arm and shake my head.)

    Customer: “Yeah, I mean you, green freak! What, come in for your methadone early, and they won’t give it to you?”

    (I’ve deliberately turned my back on him at this point.)

    Customer: “F****** druggies! We pay for you to get f****** high.”

    Pharmacy Tech: “Sir, can you watch your language please?”

    Customer: “No I f****** won’t! That stupid b**** is the reason I have to wait so f****** long! She’s strung out, look at the f****** circles under her eyes; they’re all bloodshot!”

    Pharmacy Tech: “I’ll have you know that young lady there is a full-time carer for her husband, who is disabled. And all this whilst being disabled herself. She looks like she hasn’t slept in a week because she probably hasn’t; between caring for him, volunteering with [national advice organization], and helping out her friend here who is rather unwell. And I don’t personally care if my taxes are being used to help her out; I wish there were more people like her out there!”

    Customer: “I… I… I demand to see a pharmacist!”

    Pharmacist: “Sir, I am not going to reprimand my tech for handling that much better than I would have. Do not insult my customers. Here is your prescription back; please fill it somewhere else.”

    (The customer stomps out.)

    Me: “I’m really sorry I caused that.”

    Pharmacist: “Eh, don’t worry; he’s always an a** when he comes in here. Besides, he has an exemption certificate, which means our taxes are paying for his meds too!”

    Worst Sequel Ever

    | Kitchener, ON, Canada | Funny Names, Movies & TV

    (A customer rushes in, looking flustered.)

    Customer: “Excuse me! I need that new movie!”

    Me: “Which movie is that?”

    Customer: “Fury Avengers!”

    Me: “…I’m sorry? What’s the name?”

    Customer: “Fury Avengers! Fury Avengers! It just came out!”

    Me: “Who’s in the movie? I don’t seem to have anything called ‘Fury Avengers’ in our system.”

    Customer: “I don’t know who’s in it! It’s called Fury Avengers! Brendan Fury Avengers!”

    Me: *light bulb* “OH! Do you mean Furry Vengeance, with Brendan Fraser?”

    Customer: “Yes! Whatever it’s called!”

    Me: *sigh* “Right this way, sir.”


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