Customer: “I want to order this product. Since I’m a loyal customer, can I have free shipping?”
Me: “No, I apologize that free shipping is only on select products, and those products are advertised as such on the website.”
Customer: “But, [Competitor] has a similar product with free shipping. Can you make an exception?”
Me: “No, I apologize that I can’t.”
Customer: “Guess I’m going to [Competitor] then!”
Me: “Thank you for being a ‘loyal’ customer!”
(I support the scientists in a large research building. I get a call from one of them.)
Caller: “I need help removing my extended absence greeting from my voice mail.”
Me: “Okay, to do that you need to login to your voicemail and select option 4.”
Caller: “How do you do that?”
Me: “You press 4.”
Caller: “I don’t know how to do that. Can I get an onsite visit?”
Me: “We can’t generate an onsite visit for this issue; however, if you go to our intranet site there is a chart with all the menu options.”
Caller: “That’s too complicated.”
Me: “…you’re a scientist with several Ph.D.’s.”
Have a fun, festive Thanksgiving week with your family & friends!
Weekly Roundup: 5 Thanksgiving & Black Friday Stories of Customers Acting Fowl! In this week’s roundup, we share five Thanksgiving and Black Friday-themed bad customer stories!
- No Pranks, Just Thanks (14,669 thumbs up)
- Before Black Friday Comes Brainless Thursday (2,007 thumbs up)
- Gobble Grunt Gobble (3,305 thumbs up)
- Black & Blue Friday (1,133 thumbs up)
- She’s Been Placed On The Blacklist (2,376 thumbs up)
PS #1: check out our Extras section, with pictures, videos, and news!
PS #2: Read more roundups here!
(Editor’s Note: For all our US readers, have a safe and happy Thanksgiving! Also, if you’re working or shopping this Black Friday, good luck and stay safe!)