Featured:
  • Retract The Tract
    (2,303 thumbs up)
  • July Theme Of The Month: Great Timing!

    Archive for 2013

    Jump to page:

    Taking Account Of The Nice Attitude

    | FL, USA | Awesome Customers, Technology, Top

    (I have some problems with my cell phone bill being charged almost double what it is supposed to be.)

    Me: “Okay, my account number is [number], and it says I’ve paid everything off!”

    Customer Service #1: “Uh, no ma’am. That account was closed.”

    Me: “What? When!”

    Customer Service #1: “On the 13th. It says right here. Now, you owe $300 for account number [different number]. Honestly, you can see this all online.”

    Me: “Um, no I can’t. I can see the info for account number [first number], but I don’t have an account with [second number].”

    Customer Service #1: “Oh, you can’t see it? Let me transfer you to someone that can help with the website.”

    Me: “What? No! Don’t transfer me!”

    (She transfers me before I finish talking. At this point I am extremely annoyed. When the next person comes on the line, I am more than a little rude.)

    Me: “Okay, here is what is going on…”

    (I explain the whole long process.)

    Me: “Now, why is there a different account number there, than what I have?”

    Customer Service #2: “Okay, I see here that you put in a transfer of ownership, yes?”

    Me: “Yes, it was my brother’s, and now it’s mine.”

    Customer Service #2: “See, that’s why. Since you transferred it to your name, we had to cancel the old account and create a new one. The contracts transferred as is.”

    Me: “Oh, that makes sense. I wish someone had told me that would happen, though. But why is it so high?”

    Customer Service #2: “Let me see, huh. With your plan and discount, it should only come out to be about half of what you’re being charged. That is weird. Oh, here it is. For some reason it charged you for last month as well, but you paid that off on the other account, right? It shows a zero balance to me.”

    Me: “Yes, I paid off last month, and that month was higher because I got a new phone.”

    Customer Service #2: “Let me talk to my supervisor, and see if we can fix this issue for you.”

    (I am put on hold for a few minutes.)

    Customer Service #2: “Good news! My supervisor okay-ed me to remove the excess charges. Your new total comes out be $200. The reason it’s still a little high is because of the transfer of ownership fee, and your late fees for not paying on time.”

    Me: “Thanks, but is there anyway you can remove the late fees? I’ve always used the automatic payments, and didn’t know I’d have to link to a new account.”

    Customer Service #2: “Okay, since you were not notified you would have to make payments to this new account, and it shows here you have never been late with your payment before, I can waive those too.”

    Me: “Oh, my God. Thank you so much.”

    Customer Service #2: *a little surprised* “Uh, no problem, ma’am. I’m here to help.”

    Me: “No, seriously, I know I was very rude and short with you before, and you’ve been nothing but patient with me.”

    Customer Service #2: “Uh, you are very welcome, ma’am. Um, is there anything else I can help you with?”

    Me: “I think that’s everything, but thanks again so much for helping me out.”

    Customer Service #2: “You’re welcome, and have a nice day.”

    (I think she forgot to disconnect the call at the right time, because I hear this right after:)

    Customer Service #2: “Hey! The lady I just got apologized for being rude to me earlier, and thanked me for helping her!”

    Customer Service #2’s Colleague: “Really? That’s never happened to me!”

    Customer Service #2: “I know right?”

    Animal Attraction

    | MO, USA | Pets & Animals, Rude & Risque

    (The animal shelter I work at accepts volunteers for work. I am on shift with a volunteer, an attractive lady who is in her 20s. I am male. She is laying on the floor in the office, playing with a puppy while I do some paperwork nearby. The puppy rests his head on her bottom and falls asleep. An elderly patron who often visits the shelter to play with cats walks in.)

    Elderly Patron: “What a cute pup! Look where his head is!”

    (The patron turns to me and grins.)

    Elderly Patron: “Don’t you wish your head was where his is, young man?”

    (I almost choke.)

    Unfashionably Late

    | MD, USA | Crazy Requests, Top

    (My store offers fashion shows. It’s the day before an event, and I’m making last minute arrangements when I get paged that someone is there to talk about the show.)

    Customer: “I’d like to schedule a fashion show with you guys to support my women’s club.”

    Me: “Of course! Let me explain to you quickly what we’ll do for you.”

    (I give her a quick rundown of the fashion show program, and what we offer, but she’s tapping her foot and looking at her watch.)

    Customer: “I’m REALLY in a rush here; can we hurry it up?”

    Me: “Sure! Tell you what, all the information you need is in this packet, and there’s the contracts I will need you to sign. Why don’t you return those to me when you’re able, and we’ll work out a date that isn’t taken?”

    Customer: “A date that isn’t taken? I need it NOW!”

    Me: “Now?”

    Customer: “The event starts in an hour; I just need you to bring the stuff.”

    Me: “Ma’am… I schedule fashion shows six months out.”

    Customer: “What? You mean that you won’t do it?”

    Me: “On this short notice? No.”

    Customer: “But I’ve been advertising this for months! We’ve sold over 100 tickets! We have themed the whole event around it!”

    Me: “Wait, so you printed invitations and got decorations, but didn’t talk to me until now?”

    Customer: “Oh, just grab your models! I don’t have time for this.”

    Me: “I don’t just keep the models in the back room!”

    Tip Off God

    odd_receipt_18_spoof

    Pre-Paying It Forward

    | Canada | Bad Behavior, Transportation, Wild & Unruly

    (I work at a gas station that with prepay pumps. To be clear, there are pump-toppers on all pre-pay pumps stating so, and huge signs that are about the height of an average person at the end of the pumps. I notice a customer repeatedly trying to pump without paying first, and is getting increasingly angry. I buzz him over the intercom.)

    Me: “Sir, that’s a pre-pay pump only. I’ll need you to hang up the handle and pay first. Thank you.”

    Customer: “What the f*** is that supposed to mean?!”

    Me: “It means those pumps are pre-pay only. Before you can fuel, you have to insert a credit or debit card and select how much you’d like to pump.”

    (There’s silence on the line, so I assume that the customer has understood, and is starting the transaction. However, a few minutes later, he comes storming inside looking angry.)

    Customer: “You make that pump not pre-whatever the h*** it is!”

    Me: “I’m sorry, sir; it’s locked onto pre-pay. I can’t change it; only the manager can, and he’s not in until tomorrow.”

    Customer: “I said change the f****** pump now!”

    Me: “I can’t change the pump; I’m sorry. If you continue to make a scene, I’m going to have to ask you to leave, as this is not appropriate.”

    Customer: “How about next time you put some f****** signs up, so people know that those are f****** pay first pumps!”

    Me: “How about next time you look when you drive in? There are signs the size of me at the end of all the pumps stating whether they’re pre-pay or not.”

    (There’s another pause. The customer looks a little astonished and at a loss for what to say.)

    Customer: “Well… f*** you!”

    (He turns to storm out of the store.)

    Me: “And you have a wonderful day, sir!”

    Page 216/477First...214215216217218...Last