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    Archive for 2013

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    Physician, Listen To Thyself

    | Adelaide, SA, Australia | Health & Body, Pets & Animals

    (We have a popular puppy preschool class that generally gets full two weeks prior. It also requires a deposit to secure your position. Most people pay when they book. It is one day before class start.)

    Customer: “Hello, I am a surgeon and my time is precious so if you could hurry up and pay my deposit for puppy preschool.”

    Me: “Sure, what was your name?”

    Customer: *sigh* “I can’t believe I have to deal with this. I’m a surgeon and should be spoken to in proper English. It’s not “was your name”, it’s “is your name”.”

    Me: “My apologies. What is your name? I will check your deposit paid on the list.”

    Customer: “My name is [name], and hurry up! I just got off night shift at the hospital as I’m a pediatric surgeon.”

    Me: “I see that you do have your name on the waiting list, but as the class is starting tomorrow the class has been filled as others have come in earlier to pay their deposits and secure their positions. I’m sorry, but there are no vacancies at this stage.”

    Customer: “So, how much is the deposit?”

    Me: “I’m sorry, again, but I can’t take your deposit as the class is full.”

    Customer: “You just said that. Don’t repeat yourself. How much is the deposit? I booked the class three weeks ago.”

    Me: “Again, I’m sorry. The deposit is required to secure a position. Simply booking won’t secure your position. We usually explain this when you book in and recommend you pay a deposit at the time of booking.”

    Customer: “Yes, you did recommend that, but I am a surgeon; my time is precious. I work long hours so I could not pay it then. I am here to pay today.”

    Me: “We appreciate people may work long and difficult hours. We do have extended hours to make it easier for our clients. Our opening hours are 8 am – 8 pm, seven days a week, and if you are unable to come in, then we do take phone payments.”

    Customer: “Well, I’m a surgeon and work longer than that and don’t get a break. So, you need to respect me and take my deposit.”

    Me: “I am sorry. As I said the class is full and I cannot take your deposit. I can put you on a waiting list for our next class with a date TBA, but we don’t take deposits for future classes until dates are confirmed.”

    Customer. “Stop repeating yourself! Take my deposit!” *slams credit card onto counter*

    Me: “I am trying to explain that I can’t take your deposit as the class is full. I can’t fit you into that class, and paying your deposit will not get you in.”

    Customer: “I can’t believe you keep repeating yourself. I am going to ring the puppy preschool trainer tomorrow.”

    Me: “You are welcome to ring her, but she will still be unable to fit you in her class as it is full.”

    Customer: “I am a surgeon. She knows this and has kept a position for me. Take my deposit so I can leave!”

    Me: “I have been trying to explain the class is full. You cannot join this class.”

    Customer: “Stupid dumb b****!”

    Me: “Excuse me, sir. You can’t speak to me that way!”

    Customer: “I am a surgeon!” *leaves*

    Future Technology

    | Toronto, ON, Canada | Awesome Customers, Geeks Rule, Technology

    Me: “Hi, my name is [name]; thank you for calling [company]. How can I help you?”

    Customer: “Hi, I’m calling because my internet is, uh, working… again. Huh.”

    Me: “Well, I am prescient. I do usually try fix the problems before people call, but I am running behind today.”

    Customer: “Dude, that’s awesome. Keep it up.”

    (Later, we get an email about how “the tech who can see the future” should get a raise.)

    Say Something

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    Stupid Laws Of Spacetime

    | UK | Extra Stupid, Math & Science

    (I have been stuck in traffic for two hours due to a crash on the motorway.)

    Customer: “MY ORDER IS OVER AN HOUR LATE!”

    Me: “I am truly sorry; I was stuck in traffic on the motorway.”

    Customer: “And you didn’t call!?”

    Me: “I’m sorry, sir, but it is illegal to use a phone whilst in control of a motor vehicle.”

    Customer: “I know that! I’m not stupid. Are you? Are you stupid?”

    Me: “I’m sorry again, sir. If you call my supervisor, I’m sure they will reimburse you your delivery charge.”

    Customer: “Are you ignoring my question on purpose? Are you stupid? Or are you just retarded like the rest of your colleagues?!”

    Me: “No, sir, I’m not. I have a basic understanding of quantum physics and molecular biology. What do you have?”

    Customer: “Uh…”

    Me: “Good day, sir.”

    It’s All Downhill From Here

    | Helsinki, Finland | Crazy Requests, Extra Stupid, Spouses & Partners

    (I’m a customer buying ski boots at a store, when I over hear a conversation between another customer and a clerk.)

    Customer: “Yes, I bought these ski boots a week ago, but they are faulty!”

    Clerk: “I’m sorry about that, what seems to be the problem with them?”

    Customer: “These locks won’t hold; they keep opening up!”

    Clerk: “Would you let me see the boots, please?”

    (The customer hands to the boots to the clerk, and he fastens the locks and can’t find anything wrong with them.)

    Clerk: “I’m sorry, miss; the locks seem to work all fine. Could you explain more how they won’t hold?”

    Customer: “Well of course they hold when you put them so tight to third position! Put them to first position and you’ll see! They won’t hold locked!”

    Clerk: “But wouldn’t the ski boots be too loose for you to wear then?”

    Customer: “Just put the locks to the first position and you’ll see!”

    (The clerk puts the locks to the first position, and they do ‘fall off’.)

    Customer: “See, these are faulty!”

    Clerk: “But miss, these locks are used to fasten the boot around your foot. They are supposed to be put tight and not left loose.”

    Customer: “But if I want to wear them on the first position, I should be able to do that! Why is there the first position anyway, if I can’t use it, huh? You tell me why? I won’t get full usage for my money if I can’t use all the positions!”

    Clerk: “Every person has a little bit different sized feet and that’s why the locks are adjustable. The point is not to use all the positions of the lock but to adjust the ski boot to match your feet.”

    Customer: “But what if I want to use the first position? Now I can’t; these boots are faulty!”

    Clerk: “I can take these back if you wish, but I have to tell you that you will have the exact same problem with every other ski boot, too. The idea is to find the adjustment good for your feet, not to use all the positions.”

    Customer: “I want to return these, they’re faulty! You should be ashamed of yourselves selling this kind of faulty items!”

    (I can’t help giggling, and the other customer gives me some nasty glances. The customer then takes a call, I presume from her boyfriend/husband.)

    Customer: “They’re taking the boots back, but are you sure this is right? The other customers are laughing at me… Of course hun… Yeah I know, they probably don’t know anything about skiing. I’m glad the fault was found this quickly. I can’t believe they would sell something like this. Okay, I gotta go; the clerk’s coming back.”

    Clerk: “Here’s your money miss. And I’m sorry you weren’t satisfied with the product.”

    Customer: “Well, you should be. But thanks, anyway. I’ll go buy my boots somewhere else!”

    (The customer then turns and leaves. The clerk and I have a laugh at the story. I reserve the boots until next day for myself. They are really good, but I still want to try some other boots, too. I go to another sporting store and I see the same customer in there. She is giving them a hard time about the lock positions. She accuses the clerk of being incompetent, and that her boyfriend knows everything about skiing, and that she should be able to use which ever position she wants on the locks.)

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