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Customer Service Is Free, Manners Are Priceless

, | Toronto, ON, Canada | At The Checkout, Awesome Workers, Food & Drink

(I do coffee machine demos. I’m in sales, not service. I have just come from doing a 12-hour shift before Christmas in an electronics store, where customers were rude and unpleasant, never mind ungrateful for the free coffee. I decide to pick up a burger at a drive-thru on my way home.)

Fast Food Worker: “Hi, welcome to [fast-food place]. Can I take your order?”

Me: “Yes, please. May I have [order]? Thanks.”

Fast Food Worker: “Sure. That’ll be [price].”

Me: “Thank you very much.”

(I pull up to the window, pay, and receive my order.)

Me: “Thank you so much.”

Fast Food Worker: “So, you do work in customer service?”

Me: “Yeah, how can you tell?”

Fast Food Worker: “Only someone dealing with rude people all day says please and thank you as much as you!”

A Stupid Experience

never-argue-with-stupid-people

Math Skills Are In The Lower 25 Per Cent

, | Seattle, WA, USA | Extra Stupid, Food & Drink, Math & Science, Money, Top

(While working at an ice cream store, there is a sale for buy one ice cream, get one for 25 cents. We are jam packed, and I am manning one of the registers.)

Me: “Thank you for coming to [store], what can I get for you?”

Customer: “I’d like five large ice creams, please.”

Me: “Sounds great; your total comes to $14.”

Customer: “I thought there was a sale for 25 cents?”

Me: “Yes, it’s buy one, get one for 25 cents.”

Customer: “So then why am I paying so much?”

Me: “A regular large is $4.50, so three of those adds up to $13.50, plus two for 25 cents.”

Customer: “The fifth one is supposed to be 25 cents.”

Me: “You have to buy one first for it to be 25 cents. Would you like to buy one more blizzard?”

Customer: “No, I don’t want six ice creams; the last one needs to be 25 cents!”

Me: “Ma’am, I can’t give you the fifth one for 25 cents; you need to buy another ice cream first.”

Customer: “GIVE ME THE ICE CREAM FOR 25 CENTS!”

Me: “Ma’am, I can’t. Its buy one, get one for 25 cents.”

Customer: “I refuse to speak with you; get me your manager now!”

Me: “Ma’am, we’re very busy and—”

Customer: “GET ME YOUR MANAGER!”

Me: “Ma’am, please we are very busy—”

Customer: “I refuse to speak with such an idiot.”

Me: “Let me get her for you…”

(I pull my manager away from making 15 ice creams. She is very much annoyed that I have to get her.)

Manager: “What seems to be the problem?”

Customer: “This imbecile of an employee will not give me my 25 cent ice cream.”

(The manager looks at my screen, and sees five ice creams.)

Manager: “You ordered five ice creams, correct?”

Customer: “Yes, and I want my 25 cent ice cream!”

Manager: “It’s a buy one, get one for 25 cents. You have five ice creams. Simple math tells us that the fifth is at regular price. So either pay for your f***** ice cream, or the get the h*** out of my store.”

Customer: “Well EXCUSE ME! I’ll take my ice creams, but I’m never coming back!”

Manager: “Good, you weren’t going to be allowed back anyway!”

No Common Scents, Part 2

| Destin, FL, USA | Crazy Requests, Health & Body

(I work in a skin and body care store part time. We have dozens of different scents and lotion types.)

Me: “Can I help you find anything today?”

Customer: “Yes, I need a lotion.”

Me: “Absolutely! Did you need something ultra-moisturizing, or hypoallergenic? Or maybe a certain scent?”

Customer: “Just give me one that smells good.”

Me: “Okay, do you prefer floral scents, or fruity ones, or—”

Customer: “God, why are you making this so difficult? Just give me one that smells good! How hard can that be?”

Me: “Well, ma’am, what I think smells good may not be what you think smells good. Every customer is different.”

Customer: “Just give me some d*** lotion!”

Me: *sighs* “Here, try this one.”

(I hand her our best-selling verbena lotion.)

Customer: “Thank you, was that so hard?”

(One hour later…)

Customer: “I want to return this lotion! It smells TERRIBLE! Why would you give this to me?”

Me: “I am sorry, ma’am. The outlet store does not allow returns. However, if you would like to tell me what kind of scent you prefer, maybe we can exchange it.”

Customer: *grumbles* “Fine. Got anything in rose?”

Related:
No Common Scents

Stupid Question

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