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  • Had It Up To Their Neck With Bad Customers
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    Archive for 2012

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    They Crossed A Line

    | OH, USA | At The Checkout, Awesome Workers, Bad Behavior, Themed Giveaway

    (It is Black Friday. I am waiting with my friend in a queue that wraps all the way around the store. After 45 minutes, we are almost to the front. A nearby rack catches my eye, and since I’m not purchasing anything, I step out of line. My friend and the customer in front of her watch me hold a sweater up.)

    Me: *to my friend* “Hey, do you think this sweater’s cute? It’s the last one!”

    My Friend: “Definitely. I’ll hold your purse while you try it on!”

    (I step away to remove my purse. Suddenly, the customer who’s been watching me dashes over, rips the sweater from my hands, and tries to duck right back into line!)

    Customer: “Haha, sorry! Guess you weren’t fast enough!”

    My Friend: “Are you kidding me? I’m not going to fight you for that sweater, but there’s no way you’re cutting back in front of me.”

    Customer: “Whatever. I didn’t even leave the line.”

    (A nearby employee, who has seen the entire exchange, speaks up before I can say another word.)

    Employee: *to the customer* “Ma’am, I just saw you step out of line. You need to go to the back of the queue.”

    Customer: “No way! I’ve been waiting forever! It’ll take me another hour to check out!”

    Employee: “If it were up to me, I wouldn’t let you buy anything from us at all!”

    (The customer stomps all the way to the back of the store.)

    My Friend and I: *to the customer* “Haha, sorry! Guess you just weren’t quick enough!”

    Customer Vs Costumer

    | Portland, OR, USA | Bizarre, Food & Drink

    (It is the opening of ‘The Dark Knight Rises’. As it’s a major film, staff are allowed to relax the dress code and dress up in the theme of the film. Our most senior floor manager that day is wearing a Batman mask, cape, utility belt, and boots. He’s at customer service and I’m in concessions.)

    Customer: “There is way too much salt in this popcorn. Are you trying to make my kids sick?”

    Me: “Ma’am, I’m sorry you think the popcorn is too salty. Can I remake a batch for you without the flavoring salt?”

    Customer: “I’m taking my kids to get tested and then I’m going to sue this theater!”

    Me: “Because the popcorn was too salty?”

    Customer: “Yes! I know you do it to drive drink sales, but this is immoral!”

    Me: “An immoral amount of salt?”

    Customer: “Yes! This is immoral, what you’re doing. You’re making kids sick! Now where’s your manager? I want to talk to an adult!”

    (I’m 19. My manager in the Batman costume is 23.)

    Me: “Ma’am, I am a manager. If you’d like, I can give you all the information to file a complaint with corporate.”

    Customer: “No! I want to talk to an adult. Not a little girl!”

    Me: “Okay, well, our most senior manager on staff is behind Customer Service.”

    Customer: *looks around, but doesn’t realize who my manager is*

    Me: “He’s the one dressed up like Batman.”

    Customer: *turns and walks out of the theater without another word*

    (Thankfully, we never got sued and never saw her again.)


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