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  • Had It Up To Their Neck With Bad Customers
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    Archive for 2012

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    Aisle Never Make Cents

    , | New Brunswick, Canada | Money

    (I am working the cash one busy day. A customer is disputing the price of some items.)

    Customer: “Well, the sign said these were 3 for $1. That’s why I was buying them.”

    Me: “I’m sorry, madam, but these are $1.25 a piece…they always have been. Would you still like to purchase them?”

    Customer: “Well, the sign on the display has them at 3 for $1. I want them, but at that price.”

    Me: “Madam, I can see the display from here and I don’t see the sign you are referring to. In fact, I set up that display myself last night. I can assure you there are no such signs on the display. Would you still like to purchase the items?”

    Customer: “Look, it’s right there! Can you not see? It says everything on that shelf is 3 for $1!”

    Me: “I’m sorry, but I still don’t see the sign to which you are referring madam.”

    Customer: “IT’S RIGHT THERE ON THE TOP! The green and yellow sign with number 3 on it!”

    Me: “You mean the sign that says aisle 3?”

    Customer: “Exactly! Now…oh…”

    (The customer turns beet red and remains silent for the rest of the transaction. When the next customer in line comes up, she speaks.)

    Next Customer: *joking* “If that’s what the signs on each aisle mean, I think I’ll do all my shopping in aisle 7!”

    The Cuss-tomer Is Always Right

    | USA | Family & Kids, Language & Words, Top

    (A mother storms into our day camp. She’s holding her five-year-old son by the arm.)

    Mom: “My son said the F-word last night after coming home from YOUR day camp. I will NOT have a bunch of unprofessional teenagers setting bad examples for my child!”

    Me: “I’m so sorry, ma’am. I have no idea which employee could have said that, but I will definitely call a meeting with all of our counselors to discuss this.”

    Mom: “Yeah, you’d better. I should have all of you fired, really!”

    (She turns to leave, but as she walks away she drops her sunglasses.)

    Mom: “Oh, f***!”

    At Least Meet Us Half-And-Half Way

    | Livingston, NJ, USA | Crazy Requests, Food & Drink, Top

    (I’ve been called to our store’s cafe to deal with a customer demanding a free drink.)

    Me: “Hi, what seems to be the problem?”

    Customer: “I got the wrong drink yesterday, so I told the barista that they need to give me a free drink to make up for it.”

    Me: “I’m sorry…you got the wrong drink yesterday?”

    Customer: “Yes! I come here every day to study and get the same drink! Yesterday, they gave me some disgusting sludge. I had to drink the whole thing! What are you going to do to make it right?!”

    Me: “You drank the whole thing, even though you thought it was disgusting and you were still in the store?”

    Customer: “That’s not the point! They gave me the wrong drink. You need to make it up to me.”

    Me: “Why didn’t you tell the barista that you were given the wrong drink yesterday? We would have happily gotten you the correct drink.”

    Customer: “I didn’t realize I had the wrong drink until I sat down. What was I supposed to do, get up and walk all the way over to the counter?!”

    Please Don’t Cowell Back

    | Mansfield, OH, USA | Bizarre, Top

    (I’m working for a call center on a forced third shift night. It is on my third day of no sleep.)

    Me: *still upbeat and cheery* “Thank you for calling [company]. My name is [name]. I’m sorry but our systems are updating, but I’d be more then happy to answer any general questions or concerns that you may have.”

    Caller: *vindictively* “So, I got Mr. Ryan Seacrest on the phone now?!”

    Me: “My apologies, sir, but my name is—”

    Caller: “So, I have to talk to some little pansy **** **** who sounds like Moviefone to give me what I want?!”

    Me: “Sir, if you—”

    Caller: “So, I have to play with this Moviefone Directory to get what I want?!”

    (The caller starts to randomly press buttons on the phone while continuing to cuss up a storm.)

    Caller: “Are you still there Ryan Seacrest?! Did you hang up on me?!”

    Me: “No, I did not sir, I was just waiting for you to finish before I—”

    Caller: “Oh, so Mr. Seacrest has the nerves to talk to me?!”

    Me: “Sir, if you want access to an account, I must apologize but with the update running here in the facility we are not able to pull up any account info. If—”

    Caller: “I don’t need anything from Ryan Seacrest or Moviefone!”

    Me: “Sir, this is [company], not Moviefone.”

    Caller: “So, Mr. Seacrest thinks he’s so smart!”

    Me: “Sir, do you have an account with [company]?”

    Caller: “Who?”

    Me: “Due to policy, I have been instructed that I am allowed to end this call. Thank you and have a nice day.”

    Caller: “I’m not done degrading you!”

    Me: *click*

    At Least We Know Her Natural Color

    | New Hampshire, USA | Rude & Risque

    (One of our stylists has just been fired, so one of her clients books with me for the first time. She is approximately 65 years old and uses a walker.)

    Me: “Hi! I’m [name], I’ll be taking care of you for your color today!”

    Client: “Hi, sweetie. Sorry, I’m a little slow. I just had a hip replacement.”

    (She stops dead in the middle of the busy salon, and without warning pulls down her pants. Apparently, she chose to go commando that day.)

    Client: “Look at this scar they gave me! It’s only a few months old.”

    Me: “Oh, that looks…uh…terrible. Why don’t you just have a seat and I’ll show you some color options…”


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