Customer: “I keep seeing a charge for $9.99 on my account. Why do you people keep charging me $9.99?”
Me: “Sir, that charge is coming not from us, but from GGW.”
Customer: “What the h*** is GGW? People are stealing my money and you do nothing! So what the h*** is GGW?”
(I have seen the charge for GGW before. I usually just use the abbreviation to spare the customer.))
Me: “Sir, GGW stands for Girls Gone–”
Customer: “Oh yeah. Never mind I remember now…uh…bye.” *click*
(
2,294 Thumbs Up!)
(I am a customer at a 24-hour store at about 3am. I noticed that the store uses the same system at my own store. Since the cashier is new to his job, I am teaching him how to put in coupons when another customer comes up.)
Customer: “Excuse me, do you work here?”
Cashier: “Yes? Did you need something?”
Customer: “No, her.” *points to me*
Me: “No.”
Customer: “You’re using the till!”
Me: “I work at a different grocery store. I’m just helping him out.”
Customer: “I can’t believe they let you work here in pajamas!”
Me: “I’m not working right now.”
Customer: “Where is your manager?”
Cashier: “He’s asleep.”
Customer: “So what you guys do is wear pajamas and take naps when there are no customers?”
Me: “Well, of course.”
Customer: “Oh. Okay!”
(
2,411 Thumbs Up!)
Retail | Green Brook, NJ, USA |
(I recently sold a pool to an elderly customer. Right after the installers leave, she calls the store.)
Customer: “Hi, may I speak with [me]?”
Me: “This is [me], how may I help you?”
Customer: “I just had my pool installed today.”
Me: “Oh yes, how did everything go? Are you satisfied with the job?”
Customer: “Yes everything is perfect, but I was wondering what box the water came in? I think the delivery men may have forgotten it.”
(
2,797 Thumbs Up!)
(We monitor intruder and fire/smoke alarms. After activation, all fire/smoke alarms need to be manually restored by a user code.)
Me: “Hello, this is [name] from [company] calling. Am I speaking with [contact name]?”
Customer: “Yes.”
Me: “We had a smoke alarm activation earlier today, and as per the instructions on your file we advised the fire service to attend. They found nothing wrong, but I’m calling to advise you that the smoke alarm needs to be reset.”
Customer: “You had a smoke alarm?”
Me: “That’s right.”
Customer: “And you sent the fire service?”
Me: “That’s right.”
Customer: “What the h*** did you do that for?”
Me: “Because those are the instructions we have on file, sir.”
Customer: “You should have sent a patrol! This is ridiculous!”
(Note that standard patrol response time is around 45mins, depending on various factors including traffic.)
Me: “Sir, if there was a confirmed fire on site, there wouldn’t be much a patrol could do.”
Customer: “They could have called the fire service!”
(
1,682 Thumbs Up!)
(The previous customer had purchased nineteen whole chickens. The packaging leaked chicken blood/juice onto the cashier belt.)
Me: “Just one second, ma’am. I’m going to clean the belt off first. There’s a ton of chicken blood on it and it’s pretty nasty.”
Customer: “Excuse me? Do you think I’m stupid?”
Me: “I’m sorry, I don’t quite get what you mean.”
Customer: “I’m not an idiot. A chicken is a bird, and birds don’t bleed!”
(
4,354 Thumbs Up!)
(I am a customer talking to a sales person when I am interrupted by another customer.)
Customer: “Do you have any Beethoven?”
Sales Person: “Certainly, our Classical section has quite a selection of Beethoven.”
Customer: “Well, I couldn’t find any of Beethoven, only various orchestras performing Beethoven’s music. Don’t you have any live Beethoven?”
Sales Person: “Well, no we don’t, and I don’t think you will manage to find that anywhere.”
Customer: “Well I bet [other store] has it across the way.”
Sales Person: “Well, I would doubt that, but you are welcome to check.”
Customer: “Why don’t you think they will have it?”
Me: (I just had to interrupt.) “Well, because everyone knows that all the live copies of Beethoven burned up in his estate fire.”
Customer: “Well I didn’t know that. So if there are no live recordings anywhere, how do people know what it sounds like?”
Me: “Well the sheet music was luckily printed on fireproof paper.”
Customer: “Wow, they had fireproof paper back then?”
(
4,433 Thumbs Up!)
(I am a supervisor in a daycare. It is Christmas Eve and a child’s mother has arrived to pick him up.)
Mother: “So, is it okay if I send in his presents with him tomorrow so he can open them here?”
Me: “Tomorrow? It’s Christmas Day tomorrow…we’ll be closed.”
Mother: “What? You’re closed tomorrow? But what am I supposed to do with my kid?”
Me: “Oh, do you have to work tomorrow? That’s unfortunate.”
Mother: “Work tomorrow? No, I booked it off a long time ago. Why are you closed tomorrow? You’re always open!”
Me: “Christmas Day is the only day we’re closed all year.”
Mother: “Well I don’t want him under my feet on Christmas!”
Me: “Um…”
Mother: “You don’t want to baby-sit, do you?”
(
2,912 Thumbs Up!)
Me: “Your total is [total].”
Customer: *hands me a credit card*
Me: “Thanks, I just need to see a photo ID with this.”
Customer: “I don’t have one.”
Me: “Well, do you have a school, work, or military ID? Pretty much any way to match your name and face will work.”
Customer: “No, I don’t have…wait!”
(The customer digs in her purse and pulls out a phone.)
Customer: “I have a Facebook, will that work?”
(The customer pulls up her account and shows it to the clerk.)
Me: “Well I guess for today, but next time we’ll need a physical ID.”
(The customer finishes paying and the next customer steps up.)
Customer 2: “Now just to let you know I don’t have my ID either, but I do have a MySpace.”
(
2,678 Thumbs Up!)
Loading ...