| Pittsburgh, PA, USA |
Customer: “I’m not buying carpet from you because you don’t sell Christmas trees.”
Me: “Actually we have them in the garden center.”
Customer: “No, you sell holiday trees. You’re afraid of offending people, but this is the Christmas season, not holiday season.”
Me: “It’s just our policy sir.”
Customer: “I’m going to [another home improvement store] where they aren’t afraid of offending!”

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Me: “Welcome to [kitchen store]. Can I help you with anything?”
Customer: “Oh! Aren’t you a lovely young thing! I need something that will cut vegetables into slices. You see, I’m quite the chef, I have a very expensive home in New York, and I have a million dollar kitchen!”
Me: “Well, we have a variety of slicers…”
(I bring him to a shelf with vegetable slicers. He proceeds to open a knapsack and takes out a cucumber, a carrot, other assorted vegetables.)
Me: “Sir, what are you doing?”
Customer: “I have to test the slicer! I can’t buy just any old slicer! What will they think?”
(He begins slicing a cucumber with one of the models on display.)
Me: “What will who think?”
Customer: “MY GUESTS! MY GUESTS! THEY’LL JUDGE ME WHEN THEY COME TO VISIT MY MILLION DOLLAR KITCHEN! Ugh! This slicer is horrible! Look at that! I nearly cut my own finger off! This is despicable. I’ll be back tomorrow, dear, and I expect you to have more advanced slicers by then.”
(He begins stroking my arm frantically, so my co-worker politely escorts him out of the store. His cucumber, mind you, stayed behind.)

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Customer: “Are these real trees?”
Me: “Yes.”
Customer: “I mean, are they live trees?”
Me: “Yes.”
Customer: “So, we just go cut them down, right?”
Me: “That’s right!”
Customer: “Will it still be a live tree after we cut it down?”
Me: “I’m sorry, but cutting the tree down does mean the tree will die. However, if you water it daily, it should survive until Christmas.”
Customer: “But you said those were live trees!”

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Caller: “Is this the store that sells those little Christmas trees in different colors? Including the one in black?”
Me: “Yes, it is. Are you interested in one?”
Caller: “No! I want to complain! You’re selling black Christmas trees! That’s satanic!”
Me: “I’m sorry. We sell lots of other colors, too. Pink, purple, neon green, silver.”
Caller: “Your store is owned by the Devil! Black is the color of Satan! You should be ashamed!”
Me: “I’m sorry, ma’am. We sell many different colors of trees and a lot of customers really like the black tree. I can assure you, it’s just a Christmas tree.”
Caller: “Well, I don’t agree. I think black is satanic! Christmas trees should be green!”
Me: “I understand and will inform our manager of your feelings. Is there anything else I can help you with?”
Caller: “Oh, yes…can you put one of those pink Christmas trees on hold for me? I think they’re just so cute!”

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Customer: “I’ve just received a leaflet for broadband from you. What’s broadband?”
Me: “It’s a faster type of internet.”
Customer: “What’s internet?”
Me: “It’s a method of accessing information through a computer.”
Customer: “What’s a computer?”
Me: “I don’t think this offer is for you, sir.”

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