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    Archive for 2008

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    Santa Goes Psycho

    | New Jersey, USA |

    (I am stocking Christmas ribbon with a coworker.)

    Customer: “You two ladies look like you can help me.”

    Me: “Sure, what do you want to know?”

    Customer: “I’m looking for a tree.”

    Me: “Ok, the trees are in the back of the store under the ‘Seasonal’ sign.”

    Customer: “No, no. Let me finish. I want a tree; it’s circular, but it’s a tree, and it’s a circle, but it’s only a half-circle, but it’s a tree. Oh! And you hang it on your window, and it’s a tree, and a circle.”

    Me & Coworker: “…”

    Customer: “IT’S A TREE, AND IT’S A CIRCLE AND A TREE, AND YOU HANG IT ON YOUR WINDOW, BUT IT’S ONLY A HALF-CIRCLE, BUT IT’S A CIRCULAR TREE!!

    Me: “Uh…a wreath?”

    Customer: “NO, NO, WHAT THE F***?! IT’S A CIRCLE AND A TREE, AND IT’S A CIRCLE AND A HALF-CIRCLE, AND YOU HANG IT ON YOUR WINDOW!”

    Me: “Um, I’m sorry, but I have no idea what you’re talking about.”

    Customer: “YOU DON’T KNOW WHAT THAT IS?!”

    Me: “No…sorry, sir.”

    Customer: “Well, is there someone else in here that can help me?”

    Coworker: “There are other people here, but with that description I doubt anyone will be able to help you.”

    Customer: “OH, WHAT THE F***?!”

    (Customer storms off, but a moment later comes back.)

    Customer: “Oh, by the way, do you sell Jello here?”

    Me: “Um, no. We’re a craft store, not a grocery store.”

    Customer: “Well, people use Jello for crafts.”

    Me: “Uh, sorry.”

    Customer: “SERIOUSLY! THEY HIRE F***ING IDIOTS HERE!” *storms off…again*

    It’s So Easy…Yet So Difficult

    | Cedar Rapids, IA, USA |

    (I worked for the online customer service branch of a major department store, answering questions via “live help”. The store had many older customers who would often have trouble shopping online. The following is an online conversation I had.)

    Customer: “Your site won’t let me get through!”

    Me: “I’m sorry to hear that. Could you tell me what part of the site you were having an issue with?”

    Customer: “It keeps telling me that I have the wrong password. I have my password!”

    (I look up her password and use it on the site to make sure it
    works.)

    Me: “I have tested your password and it appears to be working. Would you like me to send you an e-mail with a copy of your password?”

    Customer: “NO! I have my password! It says it right here on the screen, and I typed it just like it says.”

    Me: *slightly confused as to why the customer’s password would be displayed* “What password do you see on the screen?”

    Customer: “cAsE sEnsitIve! I typed it the exact way that it says here! ‘Your password is cAsE sEnsitIve’!”

    It Runs On Imagination

    | Acworth, GA, USA |

    (An older woman comes in looking for flashlights, and I take her to that section.)

    Customer: “Ok then, do any of these flashlights plug in?”

    Me: “Yes ma’am, these few here use a built in battery that can be recharged with a power cord.”

    Customer: “But I don’t want any batteries, just the cord. Flashlight batteries are always dead every time I need the flashlight!”

    Me: “Oh, well I’m sorry, but all we have are these types of flashlights. Why did you want a corded model?”

    Customer: “Oh, you know, in case the power goes out.”

    Me: “…”

    Customer Of The Week: The Epicure

    | Lithia Springs, GA, USA | Old Comics

    Customer Of The Week: The Epicure
    Created by our friends at Quitting Time

    Original Story

    My Life Coach Went To Film [Processing] School

    , | Edmonton, Alberta, Canada |

    (A customer was picking up reprints from her film negatives.  I observed this exchange.)

    Customer: “This is the wrong picture!”

    Co-worker: “Which one was it supposed to be?”

    Customer: “Number 18.”

    Co-worker: *looks at negatives* “That is number 18 from these negatives. Did you drop off the wrong ones?”

    Customer: “No! I just gave them to your staff and told him to print this one. *pointing to number 18 on an index print card*

    Co-worker: “Ok…these are the negatives you dropped off?

    Customer: *loudly* “Well, how was I supposed to know they were the wrong ones? I can’t tell you how to do your job! I’m not in the back watching what your staff does!”

    (Upon hearing this, the manager comes over)

    Manager: “Is there a problem?”

    Customer: “Yes! Your staff took the wrong negatives from me and printed the wrong photos! I can’t keep track of all my negatives…that’s your job!”

    Manager: “So you’re saying that it’s our job to organize your negatives?”

    Customer: “Yes!”

    Manager: “No. We won’t come home with you and organize your negatives. It’s your responsibility to check that you’re dropping off the right negatives–”

    Customer: *interrupting* “This is horrible customer service! I’m never coming back!”

    Manager: *sarcastically* “Yes, it is our job to organize your life for you too.”

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