(I live in a town where 65% of the people are 65 years old and older. When we were redoing the design of the store, they placed a large white walkway from the front door to the pharmacy.)

Customer: “Hi, I would like to pick up my prescription.”

Me: “I’m sorry, ma’am, but this is the front of the store. Your prescription is in the back of the store, in the pharmacy.”

Customer: “How do I get there?”

Me: “Follow the white brick road.”

(Many years ago, in an electronics store far, far away…)

Woman: “I just bought this computer and I can’t connect to Prodigy.”

(eMachine had offered a $400 rebate for users who signed up for a year of Prodigy ISP, but the modems in their PCs wouldn’t work with Prodigy. Doh!)

Me: “Yes, there’s a problem with some of the eMachines not working with Prodigy. I’ll put a new modem in for you and it will work. You can come back in about an hour to pick it up.”

Woman: “I don’t want you to do that!”

Me: “Uh… what?”

Woman: “I don’t see why I have to get this fixed!”

Me: “Unfortunately, your computer has a faulty modem, and the problem was found after it left the factory. However, I can replace your broken modem with a brand new one for free, and that will take care of the problem.”

Woman: “But I don’t want you messing around in my computer!”

Me: “This is my job–I install computer components all day.”

Woman: “Well, I don’t want you messing around in there breaking things!”

Me: “Replacing a modem is not that complicated. It’s like putting a new tire on a car.”

Woman: “But if I just bought a new car, I shouldn’t need to have the tires changed in order to get it to work!”

Me: “Yes, I understand that. I apologize about the faulty modem, and I’m offering to fix it for free.”

Woman: “Well, I changed my mind. I don’t want that! Just cancel my Prodigy subscription.”

Me: “…so you’d want to keep the broken modem?”

Woman: “Yes, I want to keep it. Cancel my Prodigy subscription.”

Me: “Ok, you got a $400 rebate for signing up for a year’s worth of Prodigy. If you cancel it, you’ll owe us $400.”

Woman: *yelling* “WHAAAATTTTT? I’M NOT PAYING EXTRA MONEY FOR A BROKEN MODEM! I SHOULDN’T HAVE TO PAY MORE MONEY! YOU’RE JUST TRYING TO RIP ME OFF!”

Me: “You got $400 off of your computer because you signed up for a year of Prodigy. If you cancel, then you have to pay the full price! How can you not see that?”

Woman: “THIS IS B*LLSH*T! YOU’RE TRYING TO STEAL FROM ME! I WANT TO SPEAK TO YOUR MANAGER!”

(We got her security instead.)

Man: “Hey! I put my card in the ATM machine over there and put in my numbers, but it won’t give me any money. Does that even make any sense?”

Me: “I’m sorry sir, the ATM is owned by that bank. You’ll have to call them.”

Man: “Oh, you would say that!”

Me: “If you’d like, sir, I can try to give you cash back here at my register, but I cannot access your bank information.”

Man: “I mean, I go to my bank and I can get out money just fine, but here… it won’t even work. I mean, does that make any sense?”

Me: “Would you like me to call my manager for you, sir?”

Man: “Oh, you’d try to save your job, wouldn’t you!”

(And then it gets weird…)

Man: “Wait!” *points at ceiling* “There used to be windows there! You people boarded them up!”

Me: “WHAT?”

Man: “Yeah! YEAH! The guys on the computers! I bet you have them up there watching me and keeping me from getting my money!”

Me: *laughing* “Um, sir, there are no people living in our walls. Go to your bank, and have a nice day!”

Man: *grumbles and leaves, turning back to look at the ceiling every few steps*

(From that point on, my co-workers who witnessed this blame everything on the ‘people in the walls’.)

(While resetting a user’s password…)

Me: “Okay, the password needs to be at least seven characters long, has to have at least one upper case letter, one lower case letter, and one number.”

User: “What about an upper case number?”

Me: “…”

Related:
Ask A Stupid Question…
Ask A Stupid Question, Part 2
There Are No Stupid Questions, Just Stupid People
Yes, They Really Are That Dumb

Me: “Hello, this is ***.”

Caller: “Is this %%%%?”

Me: “No, I’m sorry. You have the wrong number.”

Caller: “Oh, sorry.”

Me: “It’s okay…goodbye.”

(They hang up, but seconds later, the phone rings.)

Me: “Hello, this is ***.”

Caller: “Is this %%%%?”

Me: “No, you’ve dialed the wrong number again.”

Caller: “Oh, sorry.”

(The hang up … phone rings again.)

Me: “If you keep hitting redial, you’ll just keep getting the same wrong number.”

Caller: “How did you….oh!” *hangs up*

Related:
Stupidity Is The Mother Of Repetition

*lady swipes her card*

Lady: “Which button do I press? Credit or debit?”

Me: “Is it a debit or credit card?”

Lady: “Credit.”

Me: *face meet palm*

Related:
It’s Not Exactly Rocket Science

Me: “We’ve got a special offer on chocolate at the moment, if you’re interested at all?”

Customer: “Chocolate?! You know what? I will have some. I hope you’re happy. I mean, honestly…why do you think I have a weight problem, let alone the rest of the world?”

Me: “Sir, I didn’t say you had to buy it…”

Customer: “Well no, you didn’t, but I’m not going to turn down a special offer, am I?”

Me: “Would you like me to offer you a health bar instead?”

Customer: “No, I’ll take two chocolate bars.”

Customer: “Do you have anything without calories?”

Me: “Not except water, no. But I can make the baked potato with chili beans with no butter, making it more low-fat than anything else you’ll be likely to find around here. ”

Customer: *rolls eyes* “Well, if that’s the best you can do…”