(A customer spent about 15 minutes asking every employee where the 9 inch taper candles were located that she bought the last time she visited the store. All the while, she was holding onto a 10 inch taper candle. Our store never carried a 9 inch taper candle–they only come in 6, 8, 10, 12 and 15 inches. The store owner is observing the customer during this whole time.)

Customer: “I want to talk to the manager!”

Manager/wife of the owner: “How may I help you?”

Customer: “I know I bought 9 inch taper candles here before. Show me where they are located.”

Wife of the owner: “I am sorry, but we have never sold a 9 inch taper candle. They do not come in that size.”

Customer: “I know you had them, where are they!”

(The owner reaches out and grabs the 10 inch taper from the customer’s hand. He bites off 1 inch of the taper and hands it back to the customer.)

Owner: “THERE IS YOUR 9 INCH TAPER CANDLE!”

Customer: *to the wife of the owner* “I want to talk to the OWNER!”

Wife of the owner: “You just did.”

Related:
Even Owners Have A Stupid Quota
Even Bosses Have A Stupid Quota

Me: “Good morning sir, would you like a room for the night?”

Husband: “Ummmmm…I dunno, let me go ask my wife.”

(He leaves for about 10 minutes.)

Husband: “She said yes. How much for 1 bed?”

Me: “It’s 79 plus tax, sir, but the only single bed rooms we have right now are smoking rooms.”

Husband: “Okay, let me go ask my wife.”

(He’s gone for another 10 minutes or so. He comes back with his wife.)

Wife: “Why don’t you have any non-smoking rooms?”

Me: “We sold out of them earlier this afternoon. In fact, we only have 3 rooms left for the night.”

Wife: “Well, that’s the stupidest thing I’ve heard in all my life! You are going to rent me a room or I’m going to have to speak to your manager!”

Me: “Okay ma’am, what kind of room would you like? ”

Wife: “WE would like a single, NON-SMOKING ROOM!”

Me: “I already told you and your husband that we only have smoking rooms available.”

Wife: “I. WANT. NON. SMOKING.”

Me: “I only have smoking rooms left. If you want, though I can give you the location of another hotel.”

Husband: “We’re only gonna be here a few hours. Smoking is fine. I’m just sleeping.”

(They bicker back and forth for nearly 20 minutes. Another customer comes up to the desk, and I offer to help her.)

Wife: “You will not help anyone else until you help me!”

(The other customer doesn’t seem to mind and stands back.)

Wife: “Just give me the stupid smoking room.”

Me: “I need to see your driver’s license, ma’am.”

Wife: “WHAT? ARE YOU F***ING KIDDING ME! I’VE NEVER BEEN ASKED FOR MY LICENSE AT ANY HOTEL BEFORE!”

Me: “Ma’am, it’s standard procedure for pretty much any hotel you go to. It’s for liability reasons, and in case the room is damaged in any way.”

Wife: “F*** YOU! YOU’RE A F***ING SPY! I WILL NOT BE KEPT UNDER SURVEILLANCE! F*** YOU AND YOUR STUPID F***ING HOTEL!”

(The wife proceeds to throw everything she can reach at me, and tries coming over the counter at me. She then starts stripping off her clothes and running around in circles in the lobby. Thankfully the other customer calls 911 and the police arrive in moments. I gave the second lady a complimentary room.)

(I was working checkouts the other day when I overheard this happening at the service desk.)

Customer: “Hi, I’d like to return these outfits.”

Coworker: “Alright, may I see your receipt?”

(The customer hands over a receipt dated about 7 months ago.)

Coworker: “I’m sorry, we can only accept returns within the first ninety days.”

Customer: “But my child outgrew these! Am I supposed to just lose money on them?”

Coworker: “Ma’am, children do tend to outgrow clothing.”

Customer: “Well, what am -I- supposed to do with them? Why should -I- lose money because of this?!”

Coworker: “…”

(A pimply, overweight 18 year-old boy dumps a satin black flame-job man thong on the counter.)

Boy: “Uh, can I return this? My mom got it for me.”

(Customer calls our department.)

Me: “Bath and Bedding Department…”

Customer: “Yes, do you guys carry sheets?”

Me: “Yes we do.”

Customer: “Do you carry king sized sheets?”

Me: “Yes we do.”

Customer: “Do you have a lot of sheets?”

Me: “Yes, ma’am. We have a wide variety of sheets.”

Customer: “Good. I need you to put on hold for me a green set. Then again, put on hold a rose color too. Oh, and ivory and white. And some navy. I’ll be in to pick out what I want.”

Me: “But what kind of sheets? We have several brands and thread counts to choose from…”

Customer: “What is your name?”

Me: *gives her my name*

Customer: “Okay, I am going to come into your store and find you! Just be sure to get me those colors. I’ll be there in an hour!” *hangs up*

(Of course, she never showed up.)

(Talking to a female customer…)

Me: “Do you see the ‘Local Area Connection’ icon?”

Customer: “Yes, I see your ‘Local Erection’.”

(After being in the same little hut for 25 years we moved the keyshop to a larger, inline store 120 feet away. After moving EVERYTHING except the counters to the new location I am in the old shop getting ready to lock it up until it is torn down.)

(A customer walks in and drops 2 keys on the counter.)

Customer: “Make me 2 of each.”

Me: “I am sorry, this location is closed…you have to go to the new key shop over there.”

Customer: “I’m not walking over there. I always get my keys here. Make me two of them.”

Me: “How?”

Customer: “What do you mean, ‘How’?”

Me: “Well there are no keys blanks on the wall, there are no key machines on the counter, there is no cash register. In fact there are no light fixtures in the building, the air conditioner is gone, the signs are gone from the roof and the electricity is turned off. This is building is totally empty except for you and me. So how do you expect me to make you four keys?”

Customer: “Ah, where did you say I have to go?”

(Via Live Messenger Service.)

(I was going to get some milk out of a refrigerator while my coworker was taking an order at the drive-thru. Here is the conversation that took place.)

Coworker: “Okay, please pull up to the window.”

Customer: “IF YOU EVER TALK TO ME LIKE THAT AGAIN I WILL HIT YOU UP SIDE THE HEAD WITH A PAY PHONE!”

Me: *leaning out of the refrigerator* “Did she say…”

Coworker: “…a pay phone?”

(As far as we can guess, her child had said something to her and we just overheard her!)

Tech Support: “What software are you using to backup?

Customer: “Ms. Dos.”

(The customer spoke like it was a person, like Mr. Dos or Mrs. Dos.)

Tech Support: “What, are you just copying the files with the xcopy or copy command?”

Customer: “Oh, no. I use Ms. Backup for that!”