(A customer brings in a steamer set.)

Customer: “This doesn’t work. It’s faulty.”

Me: “Okay, what seems to be the problem with the item?”

Customer: “It doesn’t steam the food.”

Me: “Ok, I’m just going to have to test it, to confirm that it’s faulty.” *I ask my co-worker next to me* “How much water do I put in it?”

Customer: “You put water in it?”