D As In Duh, Part 2
Me: “You’ll also want to check out the Free Application for Federal Student Aid. You can apply for that online if you have an internet connection.”
Caller: “I do. What’s the URL?”
Me: “All right. It’s www dot ‘F’ as in ‘Frank,’ ‘A’…”
Caller: “Sorry, how do you spell that?”
Me: *confused* “…How do you spell what?”
Caller: “Effasinfrank.”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
