October Theme Of The Month: Halloween!

Customer Vs Costumer

| Portland, OR, USA | Bizarre, Food & Drink

(It is the opening of ‘The Dark Knight Rises’. As it’s a major film, staff are allowed to relax the dress code and dress up in the theme of the film. Our most senior floor manager that day is wearing a Batman mask, cape, utility belt, and boots. He’s at customer service and I’m in concessions.)

Customer: “There is way too much salt in this popcorn. Are you trying to make my kids sick?”

Me: “Ma’am, I’m sorry you think the popcorn is too salty. Can I remake a batch for you without the flavoring salt?”

Customer: “I’m taking my kids to get tested and then I’m going to sue this theater!”

Me: “Because the popcorn was too salty?”

Customer: “Yes! I know you do it to drive drink sales, but this is immoral!”

Me: “An immoral amount of salt?”

Customer: “Yes! This is immoral, what you’re doing. You’re making kids sick! Now where’s your manager? I want to talk to an adult!”

(I’m 19. My manager in the Batman costume is 23.)

Me: “Ma’am, I am a manager. If you’d like, I can give you all the information to file a complaint with corporate.”

Customer: “No! I want to talk to an adult. Not a little girl!”

Me: “Okay, well, our most senior manager on staff is behind Customer Service.”

Customer: *looks around, but doesn’t realize who my manager is*

Me: “He’s the one dressed up like Batman.”

Customer: *turns and walks out of the theater without another word*

(Thankfully, we never got sued and never saw her again.)