Customer Variant #3: The Penny Picker
(Everyone has had this customer. They must clone them somewhere.)
Me: “That will be $2.88.”
(The customer puts a dollar on the counter and out of her purse pulls a snap-top coin pouch and I know I am screwed. She starts rooting in it, pulling out one coin at a time.)
Customer: “5, 10, 20, 25, 26, 27…”
(I void out her sale and wait on the next customer. I ring him up and give him his change.)
Customer: “Why did you wait on him? I was first.”
Me: “Well, he had the mystical ability to hand me three dollar bills for his key and you are still trying to come up with $2.88, a coin at a time.”
Customer: “Now you made me lose count! 5, 10, 20, 25, 26, 27…”
(I wait on several more customers.)
Customer: “Young man…” *I am 59, by the way* “…can you tell me if this is a penny or a dime?”
Me: “It is a dime.”
Customer: “Oh, I want to get rid of my pennies…” *puts dime back in pouch, starts rooting in it again* “…76, 77, 78…”
(I continue to wait on more customers until after what seems to be an eon…)
Customer: “Oh, I only have $2.86. I will have to give you another dollar.” *starts emptying purse on counter*
Me: “No, no, that will be just fine. $2.86, no problem.”
Customer: “But I am two cents short!”
Me: “Trust me; not a problem.”
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Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
