Customer Service: Once Bitten, Twice Shy

| Massachusetts, USA |

Customer: “Hi, can I get my dogs nails clipped?”

Me: “Yes, have you been here before?”

Customer: “Yes.”

Me: “OK.” *pulling up info* “It looks like your dog’s rabies certificate expired last month.”

Customer: “I have the papers at home. I’ll bring it in next time.”

Me: “Sorry sir, we need the current rabies certificate to do nails.”

Customer: “So you don’t want to do them?”

Me: “I can’t do them, sir. It’s our policy.”

Customer: “I thought that was just for grooming.”

Me: “No sir, it’s for all services. I can’t–”

Customer: “Fine, I’m never coming back again!” *storms out*