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    Customer Service II: The Reckoning

    | Vancouver, WA, USA |

    Me: “Thank you for calling *** Communications, how can I help you?”

    Caller: “Yeah, my cable box in my bed room is not working.”

    Me: “Okay, I can talk a look at that for you. How is it not working?”

    Caller: “Look, I just want to watch Eragon in my room…”

    (I finally figure out that the box will not take the signal we are sending.)

    Me: “It looks like we will need to get a tech out there to replace the box.”

    Caller: “Why”?

    (I try to explain that the box is refusing the signal and that we need to switch the box. This goes on for five minutes before I give up and try an alternative answer…)

    Me: “Um… the box has gone rogue and is no longer taking instructions from us. We need to bring it back in for training.”

    Caller: “Oh, that makes sense! Why didn’t you just say that?”

    Me: “…”