November Theme Of The Month: Black Friday!

Customer Service II: The Reckoning

| Vancouver, WA, USA | Uncategorized

Me: “Thank you for calling *** Communications, how can I help you?”

Caller: “Yeah, my cable box in my bed room is not working.”

Me: “Okay, I can talk a look at that for you. How is it not working?”

Caller: “Look, I just want to watch Eragon in my room…”

(I finally figure out that the box will not take the signal we are sending.)

Me: “It looks like we will need to get a tech out there to replace the box.”

Caller: “Why”?

(I try to explain that the box is refusing the signal and that we need to switch the box. This goes on for five minutes before I give up and try an alternative answer…)

Me: “Um… the box has gone rogue and is no longer taking instructions from us. We need to bring it back in for training.”

Caller: “Oh, that makes sense! Why didn’t you just say that?”

Me: “…”