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    Customer: Impossible, Part 2

    | High Desert, CA, USA |

    Woman: “My screw fell out of my glasses. Can you replace it?”

    Me: “Absolutely.”

    (I go in the back, replace the woman’s screw and bring it back.)

    Woman: “This is all wrong.”

    Me: “Excuse me?”

    Woman: “This screw is silver. My screw was gold!”

    Me: “I’m sorry, but the only screws I have are silver.”

    Woman: “But my screw was gold. This thing is cheap.”

    Me: “To be fair your screw wasn’t gold. It just had gold paint on it just like your frames.”

    Woman: “How do you know?”

    Me: “Well, I looked at the other screw.”

    Woman: “I thought this frame was solid gold.”

    Me: “I’m afraid not. This is a $120 dollar frame. It’s not going to be made of gold with gold screws for $120 dollars.”

    Woman: “Well, can you give me a gold painted screw?”

    Me: “I only have silver, ma’am.”

    Woman: “Well I don’t want it.”

    Me: “Would you like me to take it out and give you back your broken glasses?”

    Woman: “No.”

    Me: “Than I suggest you take this screw.”

    Woman: “I don’t want it!”

    Me: “Then I’ll take it out for you.”

    Woman: “No! I need them to see.”

    (I hand her back her frame, still fully repaired.)

    Woman: “I DON’T WANT THAT SCREW!”

    Me: “Well if you find the screw that fell out, I will be happy to put it back in for you.”

    Woman: “I’ll never find it. It fell out a week ago!”

    Me: *bangs head on wall*

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    Customer: Impossible