Cultural Diversity Is A-Dora-ble
(A customer wearing very affluent clothing walks over holding a “Dora the Explorer” plush doll.)
Customer: “Hello, can you help me?”
Me: “Certainly, what I can I do for you?”
Customer: “I’m looking one of these, but in white.”
Me: “Oh, you mean like this?” *shows the customer a similar plush toy but wearing a white dress*
Customer: “NO! NO! One that is WHITE!”
Me: *puzzled* “I’m sorry, but this is the only other one we have in stock… Did you see it on our website? Was it another style of clothing?”
Customer: “NO! WHITE, LIKE ME!” *points at her face*
Me: “You mean… a Caucasian Dora?”
Customer: “YES! Where do you have them?”
Me: “Ma’am, Dora was designed to help people from different backgrounds come to understand their common ground; Dora therefore doesn’t come in a different skin tone. She is what she is.”
Customer: “WHAT? That is RIDICULOUS! Give me a WHITE DORA!”
Me: “I’m very sorry, ma’am, but they simply don’t exist…”
Customer: “Fine! I’ll take my business elsewhere!” *storms out*
Question of the Week
Have you ever served a bad customer who got what they deserved?
