Crib-ayashi Maru
(It’s my first day working alone, and I’m pretty nervous. I check in a guest that had requested a crib earlier, and see there’s a note saying that it’s been delivered.)
Me: “Yes, sir. I see a note here saying that a crib is in your room waiting.”
Guest: “Great! Thanks!”
(Later, he calls to tell me that there is none. I end up having to hunt one down, which takes a long time. Meanwhile the guest is very angry, and berates me to the point of tears. The next day my manager calls me over.)
Manager: “We had a big complaint against you. It was from that guest last night.”
Me: “I tried to find him a crib.”
Manager: “Hmm…”
Me: “Someone had put a note saying it was in the room but it wasn’t.”
Manager: “Yes. We wanted to see how you would handle it if there was no crib and the guest wanted one.”
Me: “Wait a minute… Are you telling me that you put that note there?”
Manager: *nodding shrug*
Me: “So… you deliberately set up me up to see what I would do? The guest made me cry! He was furious!”
Manager: “I know. You failed the test! I won’t have you working alone yet.”
(Right away, I looked for another job that didn’t play games at my and the customer’s expense!)
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.