Me: *on the drive-thru intercom* “Welcome to [coffee company]. What can I get for you today?”

Customer: “I need an ‘E’.”

(The customer immediately pulls away from the intercom.)

Me: “What the heck’s an ‘E’?”

Coworker: “Oh, that’s for [famous lawyer]. I don’t remember exactly what it is, but he always expects us to know it. He won’t explain it if you ask. Try a [incredibly complicated drink].”

(The customer refuses to make small talk, and we notice him dump his coffee out his car window as he drives away.)

Coworker: “We must not have got it right. He’ll try the location down the street next.”