Me: “Thank you for calling **** refill center. May I verify the last four digits of your mobile phone number?”

Customer: “Yes.”

(I hear four loud beeps as the customer pressing the buttons on his phone.)

Me: “Sir, can you please TELL me the last four digits of your mobile phone number?”

Customer: Oh, sure…”

(Four loud beeps again.)

Me: “Sir, I need you to say to me the last four digits of your mobile number.”

Customer: “Oh, okay…” *reads numbers*

Me: “Thank you. And may I verify your zip code, please?”

Customer: “Sure.”

(Another five beeps come from the phone.)

Me: *whimpers*