(I am showing a guy how to use the copier.)

Me: “Lift the lid from the front.”

Patron: *ignores me and keeps trying the side*

Me: “The front.”

Patron: *ignores*

(I reach over and lift it for him.)

Me: “That’s the front. Do you want me to make your copy for you?”

Patron: *ignores me again* “So, I put it like this?” *flops the thing down diagonal on the glass*

Me: “Which side do you want to copy?”

Patron: *silence*

Me: “Which side–”

Patron: “So, it’s a dime?”

Me: “Which–”

Patron: “A dime?”

Me: “Wait a sec. Which side do you want to copy?”

(A minute or two later.)

Me: “Press copy and press start.”

Patron: *stares at the machine*

Me: “Copy is the first button on the screen.”

Patron: *stares*

Me: “Just press copy.”

Patron: “Now?”

Me: “Yes. Okay, now press start. It’s the giant green button.”

Patron: *stares at the screen*

Me: “On the right, in the keypad.”

Patron: *stares*

Me: “On the right.”

Patron: *stares*

Me: “The right. It’s the only green one.”

Patron: *stares*

(I reach over and point.)

Me: “Press this button.”

Patron: “Now?”