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Cool, Cream, And Corrected

| Maine, USA | Bigotry, Food & Drink, Top

(At the coffee shop where I work, my coworker, Coworker #1, is from South America. He has a very thick accent, but his English comprehension and speech is otherwise perfect. A customer comes through drive-thru and orders two extra large coffees with a whopping eight servings of cold cream. A few moments later, he comes back to complain.)

Customer: “I have a problem!”

Coworker #1: “What’s the issue, sir?”

Customer: “My coffee is stone cold!”

Coworker #1: “Okay, I’ll remake that for you. It was eight creams, right?”

Customer: “Yes, and I’d like them to be actually warm this time.”

Coworker #1: *remakes both coffees* “Here you are. Have a good day!”

(The man leaves, but comes back a few minutes later. He’s still fuming. Another coworker of mine helps him.)

Customer: “This is unacceptable!”

Coworker #2: “Hi, how can I help you?”

Customer: “You can remake my coffee again, and this time I’d like it to not be so godd*** cold!”

Coworker #2: “Okay…” *turns to my South American coworker* “Could you remake this again? I need to finish cleaning the flavor shot station.”

Coworker #1: “Of course!”

Customer: “NO! No, he’s not touching them!”

(At this point, the manager hears the noise and comes out.)

Manager: “Okay, what’s the problem?”

Customer: “I’m so sick of your employees!”

Manager: “What’s the problem?”

Customer: “That f***ing foreigner of yours keeps f***ing up my coffees! You either need to make him learn f***ing English or send him back to wherever the f*** he came from! I want hot coffee, NOT hot coffee that’s STONE COLD!”

Manager: “Okay, firstly don’t swear at me. Secondly, he speaks and understands English perfectly so don’t say he can’t understand you. I will remake your coffees this time if it humors you. What was in them?”

Customer: “Eight creams!”

Manager: *pauses for a moment* “Seriously?”

Customer: “YES!”

Manager: “You do realize that adding EIGHT cold creams to a coffee will cool them off, right?”

Customer: “What?”

Manager: “If you add that much cream—which is chilled—to a coffee, it will cool it off. It’s not my employees’ fault. Now, have a nice day and please leave my store!”