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    Contractions Speak Louder Than Words, Part 2

    | Toronto, ON, Canada | Uncategorized

    (It’s a very cold, snowy night. The store isn’t very busy, as most customers are tucked away safe for the night. The phone rings.)

    Me: “Thank you for calling [store name]. How may I help you?”

    Caller: “Yeah, do you guys deliver?”

    Me: “No, I’m sorry. We don’t.”

    Caller: “But it’s really snowy outside. I shouldn’t have to drive in this weather.”

    Me: “I’m sorry, sir. Is there anything else I can help you with?”

    Caller: “I’ll send my wife then. What time do you close?”

    Me: “9 pm, sir.”

    Caller: “One more thing: can you carry the bag to the car for her?”

    Me: “Of course I can.”

    Caller: “Great. She’s pregnant, and the doctor said she shouldn’t be lifting anything too heavy.”

    Contractions Speak Louder Than Words