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    Constructive Criticism For The Music Industry

    | Massachusetts, USA | Top

    Me: “Hi, welcome to **** Music, how can I help you?”

    Customer: “Yes, I’m having a little trouble with this CD.” *holds up a Carrie Underwood CD*

    Me: “All right, what’s the problem with it?”

    Customer: “Well, I was listening to that song, you know, ‘Before He Cheats’.”

    Me: “Yes?”

    Customer: “Well, the lyrics don’t really make sense in one part.”

    Me: “Excuse me?”

    Customer: “Well, you see, she says, ‘I may have saved a little trouble for the next girl, because the next time that he cheats, you know it won’t be on me’.”

    Me: “…”

    Customer: “You see, she hasn’t really helped the next girl at all. She’s saying he’ll cheat again, and that it won’t be on her, so it’ll be on the next girl! That next girl isn’t being helped at all!”

    Me: “…so there’s nothing wrong with the CD itself?”

    Customer: “The lyrics don’t make any sense at all!”

    Me: “Ma’am, if the CD itself plays correctly, then…”

    Customer: “Well, I’m saying it DOESN’T play correctly! The words are wrong!”

    Me: “Ma’am, there’s nothing I can do to change the lyrics of a song.”

    Customer: “Can’t you just call her up, and make her change them? I mean, really, it’s in her best interest, since her song would make more sense, and more people would buy it that way!”

    Me: “Ma’am, let me be sure I’m understanding you. You want me to somehow call Carrie Underwood, and have her change the lyrics to her song, which has sold millions of copies, because you don’t approve.”

    Customer: “Exactly! I knew someone would understand. The other store I went to didn’t help at all!”

    Me: “Ma’am, are you saying that, not only is the actual CD playing without skips, and the disk is not scratched, but that you bought it somewhere else?”

    Customer: “Well, yes. So, can you call her?”

    Me: “No, ma’am. I can not.”

    (The customer refused to understand that I could not, in fact, change the lyrics, and spent another 10 minutes trying to explain why she was upset.)