(When special order books come in we call the customers, but we don’t normally say the book’s title over the phone. A man came in one day to pick up his special order – some book about 9/11.)

Customer: “I have a complaint about my order.”

Me: “Yes, sir?”

Customer: “When the woman called me, she said the title of my book in the message.”

Me: “I’m sorry, sir, is that a problem?”

Customer: “Well, you see, the government’s tapping my phone. I don’t want them to know that I know what they’re up to.”

Me: “Um…Ok, sir. I’m sorry about that. I’ll make sure it doesn’t happen again.”

Customer: “Thanks.”

Me: “…would you like a bag, sir?”

Customer: *starts laughing* “No thanks. I’m not that paranoid!”