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    Consideration Is Key

    | Roanoke, VA, USA |

    (A customer comes through the drive-thru two minutes before close and orders seven blended drinks. She starts talking to me through the window as I’m working on her drinks.)

    Customer: “Isn’t it so annoying when people come through ordering blended beverages right before close?”

    Me: *politely* “Well, it’s not too much of a hassle. It just takes a while to make each of them, that’s all.”

    Customer: “Oh. Then I’d like to order four more please. And can you hurry? I’m late for work.”