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    | Chattanooga, TN, USA | Top

    (A customer comes to pick up her cake. I hand it to her and she starts to laugh.)

    Customer: “You’ve spelled this wrong, honey.”

    Me: “Oh, I’m sorry. I can fix it for you right away. How do you spell the name?”

    Customer: “The name is right. It’s ‘Congratulations’ you’ve spelled wrong.”

    (I look at the cake but see no error.)

    Me: “I’m sorry, but I don’t see a mistake.”

    Customer: “Right here. You’ve spelled it with a ‘t’ instead of a ‘d’. It’s okay. You can just give me a discount and I’ll go on with it.”

    Me: “Ma’am, I’m sorry, but I’m not authorized to give discounts.”

    Customer: “I want to speak to the manager.”

    (Long story short, we ended up having to find a dictionary to prove I had spelled it right. She didn’t get a discount.)