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    Complaining Incognito

    | United Kingdom |

    Me: “You’re through to ****** tech support, can I take your telephone number?”

    Customer: “No.”

    Me: “Okay, can I take your post code instead?”

    Customer: “No.”

    Me: “Okay sir, I’m trying to help but I need to bring your account details up in my system.”

    Customer, rather angrily: “What the **** do you want my details for? I can’t connect to the internet, you need to sort it out!”

    Me: “I will do my best, sir, but like I explained I need to bring up your account details to verify what the problem seems to be.”

    Customer, screaming: “That’s it, I’m calling your complaints department. This is ***** ridiculous. I also want to speak to your manager NOW!”

    Me: “Sorry sir, I cant do that as you haven’t verified any of your account details.”

    Customer: “That’s it, I’m leaving your provider for somebody else!”

    Me: “Thanks for calling ***** technical support. Have a nice day!”

    (Two minutes later my manager comes over and just bursts out laughing.)

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