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    Common Sense On The Decline(d)

    | Canada |

    Caller: “My credit card was declined and I want to know why! I’ve never been so embarrassed! I will be canceling my credit card with your f***ing bank as soon as I make this last transaction!”

    (After properly identifying the customer, being yelled at for having to ask security questions and looking through the account, I find the answer.)

    Me: “The purchase did not go through today because you requested a hold on your account last week when you left your credit card at a shopping mall.”

    Caller: “Are you suggesting I’m stupid? I know I asked for a hold, but wouldn’t you incompetent people realize I must have my credit card if I am attempting a purchase?”

    (I remain silent as the customer realizes what they have just said.)

    Caller: “Oh!”

    Me: “Is there anything else I can do to help you today?”

    Caller: *click*