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    Common Sense Isn’t In The Cards

    | USA | At The Checkout, Extra Stupid, Technology, Theme Of The Month

    (I work at a grocery store that has a club card for ‘extra’ savings. Two customers come up with a six-case of wine. I ring them up.)

    Me: “Ma’am, do you have a club card?”

    Customer #1: “What is this?! You are charging me too much! Fix it!”

    Me: “If you just swipe your club card, the price will drop. Do you have one?”

    Customer #1: “You are overcharging me! Give me my money!”

    Me: *calmly* “Do you have a club card?”

    Customer #1: “I said give me the correct price NOW!”

    Me: “Ma’am, you need to put in your club card number for the discount. Do you have—”

    Customer #2: “Listen, girl, just give us the correct price!” *begins screaming in unison with friend*

    Me: *being interrupted every other word* “I cannot give it to you without a club card. Would you like to sign up for one?”

    (Eventually, I beckon my manager over and end up using one of our spare cards to show them the discount. He smoothes things over, but not before one of them tells him that I should be more polite. He pulls me aside to ask what happened.)

    Me: “They wouldn’t let me even explain that they needed a club card for their discount.”

    Boss: “Well, next time, just swipe it. And remember, just because you and I have common sense doesn’t mean they do.”