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    Common Sense Has Folded

    | Wilsonville, OR, USA | Extra Stupid, Technology

    Customer: “Where are all my old emails? I had them in the deleted items box so I could refer to them.”

    Me: “They were removed from the deleted items box because they were deleted and you no longer wanted them.”

    Customer: “I store them there so I only have to push a button to get them filed. Also so I can find out who contacted me previously about a construction contract I have in case I get sued.”

    Me: “I’m sorry, sir. They were in the deleted items box and they were deleted to help ease the migration from POP to IMAP.”

    Customer: “Can you restore all my emails?”

    Me: “With your backup I can put them in a folder.”

    Customer: “What’s a folder?”

    Me: “It’s a place to put email you want to save, manually.”

    Customer: “That seems like a lot of extra work. Why can’t I just push a button?”