Common Courtesies: Not For Commoners, Part 2
(A couple and their 5-year-old child comes into my 20 items or less lane. However, they have a large, overflowing cart with clearly more than 20 items.)
Me: “Hi, I’m sorry but are you aware this lane is 20 items or less?”
Customer: “Does it matter? Take care of us!”
(The customer starts unloading her items on the tiny counter. Meanwhile, her child is standing in the cart and starts throwing things.)
Me: *to the customer’s child* “Alright, sweetie, please don’t throw things.”
Customer: “Excuse me? Don’t you dare tell my kid what to do!”
Me: “Ma’am, he’s throwing things. He could hurt—”
(At this point the kid hefts up a very large can of broth and throws it at me, hitting me in the face.)
Customer’s Child: *laughs*
Customer: “Oh! Isn’t he cute?! Good job sweetie! We don’t treat these people nice. It’s good to learn early to make them shut up!”
(Another cashier took over for me so I could attend to my injuries, but before security could get there they had left the store. Thankfully nothing was broken, but I had a pretty bashed up looking face for a while!)
Question of the Week
Have you ever served a bad customer who got what they deserved?