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    Cold Callers Versus Hot Heads

    | Yorkshire, England, UK | Bad Behavior, Rude & Risque

    (It is my first week of cold calling people to try to encourage them to buy a kitchen or windows. I do not want to be there, but I need the money.)

    Me: “Hello, am I speaking to the home owner?”

    Customer #1: “Yes?”

    Me: “I’m calling from [Company] to see if [launch into selling script]. So. do you think—”

    Customer #1: “DON’T YOU KNOW MY MOTHER HAS JUST DIED?!” *slams down phone*

    Me: “… No?”

    (I put her on to the don’t call back list despite the fact we’re not meant to do that unless they specifically ask us to because I feel sorry for her despite her rudeness, and let the automated dialer tick to the next cold call.)

    Me: “Hello, am I speaking to the home owner?”

    Customer #2: “Yes, you are. Who is this?”

    Me: “I’m calling from [Company] to see if [launch into selling script]. So. do you think that might be something you’re interested in?”

    Customer #2: “You know, you don’t have to do this. You could go back to college, educate yourself, and get a proper job. You don’t have to waste your life in a call centre.”

    Me: “Sir, I’m studying neurobiology at university.”

    Customer #2: “Oh, well, uh, no. I’m not interested. Sorry. Please remove me from the list. Good luck.”

    (Again, I put him on the no call back list then let the dialer click on…)

    Me: “Hello, am I speaking to the home owner?”

    Customer: *sighs* “Yes…”

    Me: “I’m calling from [Company] to see if [launch into selling script]. So. do you think you might be interested?”

    Customer: “Actually, maybe. Tell me more. What does it involve?”

    (The customer gets me to answer loads of questions, sounds really interested, and I begin to hope my day might turn round and I might finally check off the measly £1 bonus for getting someone to book a visit for a quote.)

    Customer: “Brilliant, thank you for that. Can you do me one last favour?”

    Me: “Absolutely, sir!”

    Customer: “Good. Can you F*** OFF?!” *slams down the phone*

    (I put him on the urgent call back list, meaning he’ll be called the next day around lunch time, and if he’s still rude to whoever is unfortunate enough to get him they will probably do the exact same thing. If you’re going to be a jerk to cold callers, remember we are human beings, too. Politeness gets you much further and it costs nothing to say nicely ‘I’m not interested; please take me off your lists.’ I started job hunting that night and left three weeks later.)