Customer: “An extra hot latte, please.”

(I make her drink, place it on the counter, and go to enter it into the till. I notice her touching the side of the mug and frowning.)

Me: “Is something the matter?”

Customer: “This is cold. I wanted it to be extra hot.”

Me: “Ma’am, that is an extra hot latte. The contents are very hot. The mug is insulated so you don’t scald your hands.”

Customer: *still touching the sides of the mug* “I don’t care. I want it extra hot. Make it again!”

Me: “Ma’am, if it’s cold, go ahead and stick your finger in it, or taste it. I assure you, it’s very hot.”

(She sticks her finger in angrily. She yelps loudly and pulls it back out.)

Me: “Is that hot enough? As I said, the mug is insulated.”

Customer: “That’s irresponsible! How can you tell the drink is hot?!”

Related:
Coffee As Hot As Your Temper