Me: “Tech support, how can I help you?”

Customer: “Your d*** program keeps closing on me!”

(Note: the program she is referring to is our website.)

Me: “What happens before the ‚Äòprogram‚Äô closes?”

Customer: “I click ‘printer friendly’ so I can print off the page, then I use File->Close to get back to where I was, and the d***ed program keeps kicking me out!”

Me: “You click File->Close?”

Customer: “Yeah! This keeps happening to me with a lot of things! I hate computers.”

Me: “Don’t click File->Close. Try clicking on the back button. It’s the button with the arrow pointing to the left.”

Customer: “There it goes! Wow, you must have to do a lot of training for your job!”